Night Audit

Description:

At Hyatt, we believe our guests choose us because of our caring and attentive colleagues who are focused on providing efficient service and meaningful experiences. As a Front Office Host/Night Auditor, you play a key role in creating a welcoming first impression and delivering exceptional guest experiences throughout each stay.

The Night Auditor is responsible for assisting guests with check-in and check-out, managing reservations, responding to guest inquiries, and ensuring smooth front desk operations. This position specifically works the overnight shift, hours range from 10:30pm to 8am. Open availability is essential to support operational needs.

This role requires strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment while maintaining a warm and professional demeanor. Responsibilities during overnight shifts include balancing daily financial transactions and preparing reports.

This position requires continuous standing, frequent use of computer systems, and interaction with guests and colleagues. Must be able to work a flexible schedule, including overnight shifts evenings, weekends, and holidays.

View ourVirtual Reality Experience (https://www.youvisit.com/tour/hyatt/141102?pl=w&tourid=tour1) to spend a ‘day in the life’ of a hospitality professional at a full-service hotel.

Qualifications:

• Greet guests and complete check-in and check-out procedures

• Handle reservations, room assignments, and guest requests

• Provide knowledgeable and courteous service to guests and colleagues

• Perform night audit duties, including balancing reports and financial transactions

• Address guest concerns and resolve issues promptly

• Maintain front desk organization and cleanliness

• Communicate effectively with other departments to ensure seamless operations

• Follow all safety and security procedures

• Able to work a flexible schedule, including overnight shifts, evenings, weekends, and holidays, in accordance with operational needs

Primary Location: US-FL-Miami

Organization: Dream South Beach

Pay Basis: Hourly

Job Level: Full-time

Job: Accounting/Finance/Tax

Req ID: MIA004349

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.