Rooms Controller

Hyatt Vacation Ownership

Sedona, AZFull-time$23.4/hrPosted 1w agoVerified open 4 days ago

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At a glance

Compensation

$23.4/hr

Location

Sedona, AZ

Schedule

Full-time

Work Authorization

Not specified

Job overview

Hyatt Vacation Club seeks a Rooms Controller to assist owners and guests with memorable vacation experiences, handling room assignments, reservations, check‑ins, and guest interactions while upholding company standards and safety procedures.

Skills & qualifications

RequiredNice to have

Skills

Room AssignmentReservation ManagementGuest CommunicationCheck‑in CoordinationLate Check‑Out ReviewPhysical LiftingCustomer ServiceTeam Collaboration

Qualifications

Availability for Weekends, Holidays and Various ShiftsAbility to Lift, Carry, Push, Pull Items Up to 10 LbsBackground and Drug Screening RequiredPhysical Ability to Stand, Sit, or Walk for Extended Periods

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Match

Tuition Assistance

Full job description

Hourly Rate: $23.40

Are you looking for a place where meaningful moments are made together?

Hourly Wage: $23.40 Shift: 1st/2nd; must be available to work weekends and holidays Position type: Full Time

At Hyatt Vacation Club (HVC), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Rooms Controller at HVC, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where everyone is connected by care and inclusivity.

Where great benefits lead to a life fulfilled.

Competitive Pay
Medical/Dental/Vision/401K opportunities
Travel discounts
Credit Union Membership
Tuition Reimbursement
Professional Counseling & Family Support
Growth and Development Opportunities
*Benefit Eligibility will vary by position

Site Specific Perk:

Free On-Site Parking
Department celebrations
Associate Appreciation Week
Monthly associate recognition and reward programs

As a Rooms Controller, a typical day will include:

Assigns a room according to guest requests and preferences whenever possible.
Reviews/Tracks/Accommodates requests for room/check-out changes when possible.
Performs duplicate reservation checks; block rooms.
Confirms reservations and cancellations.
Communicates to appropriate staff that there are guests who are waiting for an available room.
Organizes and coordinates check-in/pre-registration procedures for arriving groups.
Reviews requests for late check-outs and approves according to occupancy.

Guest Experience and Company Standards

Welcome and greet guests and anticipate and address their needs.
Interact with colleagues and guests professionally and promptly.
Contribute to team goals.
Always follow company policies and safety procedures.

To Become a Rooms Controller at HVC:

Available to work various shifts, holidays, and both weekend days.
Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.
Lift/Carry/Push/Pull Items that Weigh up to 10lbs without assistance.
Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.

Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

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