Diagnostics Coordinator

The Diagnostic Testing Coordinator is responsible for establishing a professional and supportive “first

contact” for clients seeking an ASD diagnostic evaluation. They will guide the client through the

evaluation process from start to finish and provide a “warm handoff” to a UM Specialist should they

choose to move forward with ABA therapy.

ESSENTIAL FUNCTIONS:

• Screen clients seeking diagnostic evaluation services; providing timely follow up on phone calls and inquiries

• Ensure clients and their families feel a sense of welcome

• Collect basic information from clients to begin the Intake process

• Verify client information and benefits

• Maintain accurate documentation of service requests, testing, and referrals

• Work collaboratively as a team member as evidenced by professional and timely communication, treating others positively, and resolving conflict in appropriate ways

• Predictable, reliable, and prompt attendance and ability to report to and work in the Central office

• Other duties and responsibilities as assigned by the Manager

• Calculate and collect estimated client financial responsibility prior to scheduling services

• Request authorization for diagnostic services when required by insurance

• Schedule diagnostic clients for all services

PREFERRED SKILLS/KNOWLEDGE:

• Excellent organization, analytical, and problem-solving skills

• Experience using electronic medical record applications (Central Reach preferred).

• Working knowledge of HIPAA regulations

• Excellent interpersonal skills, good oral and written communication skills

• Keen attention to detail

• Working knowledge of Microsoft Office and Gmail office tools (Word, Excel, PowerPoint)

EDUCATION/EXPERIENCE REQUIREMENTS:

• Bachelor’s Degree or equivalent experience

• Must be bilingual (Spanish)

• Must convey a sense of passion about helping children with autism through ABA therapy