
Road Assist Advisor
Dubuque, IAFull-time$52–55K/yrSeen 2 days agoSeen in employer's feed 2 days ago
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Job overview
The Road Assist Advisor works a 4‑day on/4‑day off schedule (7 am‑7 pm or 7 pm‑7 am) with a $4,200 annual shift differential, earns $52‑55 k salary, receives 120 hours of PTO on day one and a full benefits package including medical, dental, vision, life insurance and 401(k) match.
Skills & qualifications
Skills
Qualifications
Benefits
Full job description
Road Assist Advisor
Hirschbach Motor Lines, Inc.
1 Positions
ID: 96117
Posted On 09/29/2026
Job Overview
our Schedule:
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4 days on/4 days off, 7:00am-7:00pm OR 7:00pm-7:00am
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This schedule is eligible for a $4,200/annual shift differential (paid weekly)
Pay & Perks:
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$52k - $55k based on experience
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120 hours of PTO on your very first day.
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Full benefits package : medical, dental, vision, company-paid disability and life insurance.
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401(k) with match – invest in your future.
What You’ll Be Doing:
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Act fast to manage unscheduled breakdowns and coordinate emergency repair assistance across the U.S.
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Route drivers to trusted vendors or service centers using our extensive network and database.
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Make smart decisions to ensure the fastest, most cost-effective repair solutions —all while keeping drivers informed.
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Track every event with precision: document status, communicate repairs, escalate serious issues, and keep operations in the loop .
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Respond to DOT and non-DOT accidents , cargo concerns, OS&D issues, and injuries—swiftly and accurately.
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Own the night with accurate reporting, real-time problem-solving, and effective coordination across maintenance, safety, and ops.
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Be the voice of calm during chaos— answering calls, emails, and questions from operators, customers, and internal teams .
What You Bring:
We believe great people come from many backgrounds. If you're highly detail-oriented, provide exceptional customer service, work well as part of a team, and are eager to learn, we'll provide the on-the-job training you need to succeed.
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High school diploma required ; Bachelor’s in Supply Chain, Logistics, or Transportation is a plus.
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Experience in logistics, repair coordination, or dispatch preferred.
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Excellent multitasking skills —you can juggle multiple critical situations without dropping the ball.
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Tech savvy —comfortable navigating systems like AS-400, Peoplenet, Electronic Logs, and Netgraf.
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Composed and clear communicator , even when everything’s on the line.
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"All In to Win" mindset—you don’t back down from a challenge and love stepping up when the pressure is on.
EOE. Offer of employment in contingent upon successful completion or pre-employment drug screen and background check.
Primary Contact
225097
Kaylyn Welsh
Talent Acquisition Partner, Human Resources
402-404-2626
Phone
Phone
Phone
Fax
True
False
False
Job Details
Categories
Transportation
Location
Dubuque, IA
Shift
First Shift
Job Type
Employee
Full/Part
Full Time
Pay/Salary
$52-$55k
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
PTO (Paid Time Off)
Qualifications
Education
High School/GED
Experience
1-2 Years
Company ID
1072
Job REQ #
# Positions
1
Start Date
20260929
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Hirschbach Motor Lines, Inc.
About the Company
Hirschbach Motor Lines is a refrigerated carrier established in 1935. Proudly family owned, Hirschbach's refrigerated fleet is among the newest, most fuel efficient, and environmentally friendly in the trucking industry. We specialize in delivering fresh and frozen products across the United States along with offering experience in handling dry goods. Hirschbach is a company built on strong relationships with our family of customers, drivers, employees, vendors, and partner carries. We welcome you to join our family!
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