Change Management Specialist

Summary

The Office of the Director (OD), Office of Management (OM) is looking to fill two Change Management Specialist positions within their NIH Business Systems(NBS). This position serves as a Change Management Specialist with responsibility for a wide range of qualitative and/or quantitative methods to identify, assess, analyze and improve team effectiveness, efficiency and work products. The position is located in the Organizational Change Management Branch.

Duties

As a Change Management Specialist your duties will include, but not be limited to: Analyzing and evaluating the effectiveness of program operations and procedures. Developing and recommending procedures or policies to address changes in the organization. Developing and recommending ways to improve program and operational effectiveness and efficiency. Establishing plans to communicate to and train identified target audiences, with appropriate messages, activities, training materials, and resources needed to be effective over the project life cycle. Providing advice and assistance to change management staff on workflow policies and procedures. Qualifications

You qualify at the GS-12 level, if you meet one of the following qualification requirements: You must demonstrate in your resume at least one (1) year of qualifying experience equivalent to at least the GS-11 level in the Federal service obtained in either the private or public sector, performing the following types of tasks:1) evaluating system requirements; 2) conducting root cause analyses and identifies sources of stakeholder resistance to develop OCM activities promoting stakeholder acceptance and user adoption; 3) providing organizational change management (OCM) support by defining and assessing measures of effectiveness; 4) partnering with business owners, federal and contract staff to integrate OCM principles throughout the development, implementation, and ongoing maintenance of the ONBS portfolio. You qualify at the GS-13 level, if you meet the following qualification requirements: You must demonstrate in your resume at least one (1) year of qualifying experience equivalent to at least the GS-12 level in the Federal service obtained in either the private or public sector, performing the following types of tasks: 1) evaluating and overseeing root cause analyses, and stakeholder assessments to develop Organizational Change Management (OCM) strategies that drive user adoption and stakeholder acceptance; 2) partnering with business owners, federal staff, and contractors to integrate OCM throughout the ONBS portfolio; 3) applying advanced instructional design methodologies to develop and evaluate Section 508-compliant training solutions using eLearning authoring tools; 4) collaborating with ONBS leadership to establish and monitor OCM Key Performance Indicators (KPIs) for NIH Business System Cloud (NBSC) initiatives and analyzes performance data to evaluate program effectiveness and support organizational objectives. You will receive credit for all experience material to the position, including experience gained in religious, civic, welfare, service, and organizational activities, regardless of whether you received pay. Do not copy and paste the duties or specialized experience from this announcement into your resume as that will not be considered a demonstration of your qualifications for this position. We may verify or assess your qualifications at any time. Inflated or unsupported qualifications may affect your rating. Any misrepresentation or material omission of facts may be sufficient cause to end further consideration of your candidacy. Persons listed as knowing your past accomplishments or experience in your application may be contacted for verification purposes at any time. Verification may, but need not, begin before receiving an offer. Preview application questionnaire before you apply: https://apply.usastaffing.gov/ViewQuestionnaire/13028554

How You Will Be Evaluated

You will be evaluated based on how well you meet the qualifications listed in this vacancy announcement. Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), your responses on the application questionnaire, and your responses to all assessments required for this position. You will be assessed on the following competencies: Attention to Detail Customer Service Decision Making Flexibility Integrity/Honesty Interpersonal Skills Learning Reading Comprehension Reasoning Self-Management Stress Tolerance Teamwork Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Cheating on an assessment may also result in your removal from consideration. The position(s) advertised in this announcement are covered by the agency's Reemployment Priority List (RPL) . RPL candidates will be rated, placed into one of the quality categories below, and referred to the hiring office, once veterans' preference is applied. Qualified Well Qualified Best Qualified Additional selections may be made for similar positions across the Department of Health and Human Services (HHS) within the local commuting area(s) of the location identified in this announcement. By applying, you agree to have your application shared with interested selecting official(s) at HHS. Clearance of CTAP/ICTAP will be applied for similar positions across HHS. To be considered well qualified for the purposes of the Career Transition Assistance Program (CTAP) and the Interagency Career Transition Assistance Program (ICTAP), you must be able to satisfactorily perform the duties of the position upon entry and substantively exceed the basic qualifications by scoring at least 80 points on the assessment(s) and meet all eligibility, physical, medical, suitability, and all other requirements. Other Information

This position is designated as a "non-emergency/teleworker" position and the selected candidate will be considered a "non-emergency/teleworker" employee. In the event of a closure, you must be available to telework or request leave. Based on your appointment, a one or two-year trial/probationary period may be required. A decision regarding your continued employment with NIH will be made as you near the end of this period. PHS Commissioned Officers interested in performing the duties of this position within the Commissioned Corps should apply online to this announcement to receive consideration. Visit Help Applying for helpful information on the application process. Military Spouses selected from this announcement will remain in their current duty location (i.e., the official duty station of the military service member. If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments here: Reasonable Accommodation Information. Veterans' Preference only applies to Schedule A (disability appointment), HHS Reemployment Priority List (RPL) Eligibles, HHS Priority Reemployment List (PRL) Eligibles, and Veterans Recruitment Appointments (if applicable).