Adult Case Managment Supervisor (Human Services Coordinator II) - Quincy Site Office

The Department of Mental Health (DMH) is seeking a dynamic human services professional to serve as a Case Management Supervisor at the Quincy case management site. The Case Management Supervisor is responsible for clinical and administrative supervision of assigned case managers, ensuring that all DMH regulations and HR policies/guidelines are followed. The incumbent of this position also serves as Contract Monitor for contracted community programs. *Please Note: *This position is 40 hours per week. The incumbent will work from 8:30am - 5:00pm on Monday through Friday, days off are Saturday and Sunday. Duties and Responsibilities (these are a general summary and not all inclusive): * Oversee the administrative and clinical supervision of case managers through individual supervision, administrative meetings, document review, and recording and evaluation of subordinates’ performance; initiating disciplinary action if needed; monitoring the ISP process to ensure timelines and regulations are met; ensuring the quality of documentation; providing direction and developing strategies toward resolution of challenging case managed cases. * Serves as contract monitor for the Adult Community Clinical Services (ACCS) and mobile/respite contracts. This entails managing utilization & waitlists, entering enrollments and discharges into DMH database, reviewing and approving contract billing, monitoring services, participating in agency wide initiatives, and problem solving with vendor. * Participate in site-based meetings including leadership, supervision, service authorization, risk, level of care, staff meeting, as well as clinical reviews as needed. * Serve as site liaison and attend collaborative system’s meetings with community partners. This includes participation in standing meetings as part of the ACCS/Massachusetts Rehabilitation Commission (MRC) partnership. * Ensure compliance with critical incident reporting procedures and provide follow-up and supervision as needed. * Identify service gaps and facilitate programmatic changes through participation in site and DMH initiatives. Required Qualifications: * Possession of a current and valid class D Motor Vehicle Operator’s license required for this function * Knowledge of the psychosocial problems of those with mental/emotional disorders. * Knowledge of the principles, practices and techniques of counseling. * Knowledge of interviewing techniques. * Ability to make case assessments by examining records and documents and through questioning and observing clients. * Ability to make decisions, act quickly, and maintain a calm manner in stressful and/or emergency situations. * Ability to multi-task and triage multiple competing demands. * Ability to be task-driven and maintain strong organization and time management skills to remain on task. * Ability to navigate systems and work collaboratively with key stakeholders. * Knowledge of the principles and practices of crisis intervention. Preferred Qualifications: Given the population served, bilingual or multilingual fluence. About the DMH Quincy Site Office: Department of Mental Health (DMH) Mission Statement: The Quincy DMH site ensures access to services and supports to meet the mental health needs of individuals of all ages; enabling them to live, work and participate in their communities. The goal of adult case management services is to support individuals receiving treatment so that they may recover and thrive in their communities. The Quincy case management site always aspires to create an environment which promotes growth and independence for clients, families, and employees alike. DMH Vision and Mission: The Department of Mental Health, as the State Mental Health Authority, assures and provides access to services and supports to meet the mental health needs of individuals of all ages, enabling them to live, work and participate in their communities. The Department establishes standards to ensure effective and culturally competent care to promote recovery. The Department sets policy, promotes self-determination, protects human rights, and supports mental health training and research. This critical mission is accomplished by working in partnership with other state agencies, individuals, families, providers, and communities. Learn more: https://www.mass.gov/orgs/massachusetts-department-of-mental-health Pre-Hire Process: A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit http://www.mass.gov/hhs/cori\ and click on "Information for Job Applicants." Education, licensure and certifications will be verified in accordance with the Human Resources Division’s Hiring Guidelines. Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth’s website. ADA Reasonable Accommodation: *If you require a reasonable accommodation with the application/interview process, please contact us at: *EOHHS Candidate ADA Requests For questions, please contact the Office of Human Resources at 1-800-510-4122 and select option #4. First consideration will be given to those applicants that apply within the first 14 days. * * Based on assignment as a Mental Health Case Manager or Forensic Transition Team Coordinator, within the Department of Mental Health, a Bachelor's degree or higher in social work, psychology, sociology, counseling, counseling education, education of the physically or emotionally handicapped, education of the multiple handicapped, education of the learning disabled, human services, rehabilitation counseling, education or other a related field is required. In addition applicants must have at least four (4) years of full-time, or equivalent part-time, case management of clinical/therapeutic experience. Based on assignment, travel may be required. Incumbents who elect to use a motor vehicle for travel must have a current and valid motor vehicle driver's license at a class level specific to assignment. Salary placement is determined by a combination of factors, including the candidate’s years of directly related experience and education, and alignment with our internal compensation structure as set forth by the Human Resources Division’s Hiring Guidelines. For all bargaining unit positions (non-management), compensation is subject to the salary provisions outlined in the applicable collective bargaining agreement and will apply to placement within the appropriate salary range. Comprehensive Benefits When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future. Want the specifics? Explore our Employee Benefits and Rewards! Title 101 CMR 23.00 (“Regulation”) requires certain agency staff to have received the COVID-19 vaccination and Influenza vaccination, or have taken required mitigation measures, to prevent viral infection and transmission in State Hospitals and State Congregate Care Facilities. The Regulation applies to this position. Successful candidates will be required to acknowledge and attest to your vaccination status for both COVID-19 and Influenza. An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply. The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role. Job: *Community and Social Services Organization: *Department of Mental Health Title: Adult Case Managment Supervisor (Human Services Coordinator II) - Quincy Site Office Location: Massachusetts-Quincy-460 Quincy Avenue Requisition ID: 260006PJ