Customer Specialist (Produce)

Summary

The incumbent of this position will act as a field representative. Dallas-Fort Worth, TX : $97,307- $126,502 Regular, frequent, day & overnight TDY/travel will be required between sites in the South/Southwestern United States. The incumbent will primarily work out of their home when not traveling.

Duties

• Acts as a senior team member within a Customer Relationship Management (CRM) Cell or Segment Supportteam and is located in the field involving extensive travel.
• Identifies customer needs, solves, or coordinates the timely resolution of customer orders/support problems, and acts as a customer advocate and liaison with Defense Logistics Agency (DLA) personnel.
• Develop customer service improvements and associated implementing guidance.
• Analyzes and makes customer service decisions based on information contained in generated reports and metrics, and in conjunction with Leads, develops operational changes to improve customer satisfaction.
• Serves as a logistical expert and senior technical advisor for Subsistence management and is intricately familiar with the operations and programs of the fresh fruit and vegetables (FF-V) mission.
• Monitor and report on customer support issues resulting from produce contractor performance issues.

Qualifications

To qualify for a Customer Specialist (Produce) your resume and supporting documentation must support: A.Specialized Experience: One year of specialized experience that equipped you with the particular competencies tosuccessfully perform the duties of the position and is directly in or related to this position. To qualify at the GS-12level, applicants must possess one year of specialized experience. Applicants must meet eligibility requirementsincluding time-in-grade (General Schedule (GS) positions only), time-after-competitive appointment, minimumqualifications, and any other regulatory requirements by the cut-off/closing date of the announcement. Creditablespecialized experience includes: Familiarity of subsistence supply, warehousing, transportation, quality assurance, and logistics functions. Identify customer needs by analyzing national produce industry, assessing various product characteristics,growing conditions, growing areas, and seasonality of product. Apply marketing principles to support analysis of major program issues, industry operations, trade, businesspractices and customer requirements. Planning, scheduling, and conducting studies to identify and recommend ways to improve work operations. Ability to effectively communicate orally and in writing to document study findings, prepare briefings, developcorrespondence, and make recommendations to internal and external personnel. Physical Demands Employee's duties and responsibilities require daily walking, standing, stooping, and possibly lifting heavy boxes and crates containing fresh fruits & vegetables (FF&V), and driving long distances. The work requires above average resistance to fatigue. Work EnvironmentWork requires extensive travel, and the necessity to be outside in extreme weather conditions. Work will require visiting warehouses, refrigerated facilities, packing houses, cold storage areas in schools and on military bases that are dusty, dirty, and slippery. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

Substitution of education may not be used in lieu of specialized experience for this grade level. How You Will Be Evaluated

The assessments for this job will measure the following Competencies: Accountability Customer Service Decisiveness Flexibility Interpersonal Skills Problem Solving Resilience Attention to Detail Integrity/ Honesty Learning Self-Management Stress Tolerance Teamwork Decision Making Reading Comprehension Reasoning Once the application process is complete, a review of your resume and supporting documentation may be completed and compared against your responses to the assessment questionnaire to determine if you are qualified for this job. The rating you receive is based on your responses to the assessment questionnaire and USA Hire assessments. The score is a measure of the degree to which your background matches the competencies required for this position. If your resume and/or supporting documentation is reviewed and a determination is made that you have inflated your qualifications and or experience, you may lose consideration for this position. Please follow all instructions carefully. Errors or omissions may affect your rating. Other Information

As required by 5 C.F.R. § 302.106, DLA will provide Section 508 conformant ICT to employees with disabilities. All ICT interfaces with the public related to vacancy announcements and career transition opportunities must conform to the applicable requirements in the current ICT Standards and Guidelines (36 C.F.R. § 1194). For Important General Applicant Information and Definitions go to: http://www.dla.mil/portals/104/documents/careers/GenAppInfoDef.pdf Reemployed Annuitants: This position does not meet criteria for appointment of Reemployed Annuitants. The DoD criteria for hiring Reemployed Annuitants can be found at: https://www.esd.whs.mil/Portals/54/Documents/DD/issuances/140025/140025_vol300.PDF Information for Veterans is available at: https://www.dla.mil/Careers/Programs/. As of 23 December 2016, Military retirees seeking to enter federal service in the Department of Defense now require a waiver if they would be appointed within 180 days following their official date of retirement. Drug-Free Workplace Policy The Defense Logistics Agency (DLA) is committed to maintaining a safe, drug-free workplace. All DLA employees are required to refrain from illegal drug use on and off duty. DLA conducts pre-employment, reasonable suspicion, post-accident, and random drug testing. Applicants tentatively selected for employment in testing designated positions will undergo a urinalysis to screen for illegal drug use prior to appointment. Refusal to undergo testing or testing positive for illegal drugs will result in withdrawal of the tentative job offer and a six-month denial of employment with DLA from the date of the drug test. Employees in drug testing designated positions are subject to random drug testing. A negative drug test result must be received by HR within 30 calendar days after the EOD (i.e., start date). The selectee's inability successfully pass; or refusal to conduct the test may result in: 1) the tentative or FJO being withdrawn during the recruitment process; or 2) subsequently being removed from Federal service for failure to meet a condition of employment. You may be required to sign a "Drug Test Statement of Understanding" if you are selected for this position. The DLA drug testing panel tests for the following substances: marijuana, cocaine, opiates, heroin, phencyclidine, amphetamines, methamphetamines, fentanyl, norfentanyl, methylenedioxymethamphetamine (MDMA), methylenedioxyamphetamine (MDA), and opioids. ADVISORY: Use of cannabidiol (CBD) products may result in a positive drug test for marijuana. DLA employees are subject to Federal law and under Federal law, Marijuana is illegal. Additional guidance on writing a federal resume can be found at: USAJOBS Help Center - How do I write a resume for a federal job? The resume builder can help you create a resume using these recommendations and uses the information in your USAJOBS profile to help you get started.