Account Management Specialist

Job Title: Account Management SpecialistJob Description

This entry-level Account Management Specialist role blends inside sales, marketing support, customer service, and administrative responsibilities to help drive business growth and deliver exceptional customer experiences. The position is ideal for someone looking to launch a career in sales, marketing, business development, or customer success while building strong communication and business skills in a professional environment.

Responsibilities

• Conduct outbound calls, emails, and LinkedIn outreach to prospective customers to generate interest and new business opportunities.

• Qualify leads and identify potential business opportunities based on customer needs and company offerings.

• Schedule meetings and appointments for senior sales team members and ensure accurate calendar coordination.

• Maintain accurate and up-to-date customer records within CRM systems and other tracking tools.

• Assist with quote preparation, follow-up activities, and general sales support to help close deals.

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.

• Resolve customer issues with a focus on providing exceptional service and positive experiences.

• Process customer orders, service requests, and account updates with attention to detail and accuracy.

• Coordinate with internal teams to ensure customer needs are met and commitments are fulfilled.

• Build and maintain positive, long-term customer relationships through consistent communication and follow-up.

• Research prospective customers and target markets to support lead generation and marketing strategies.

• Help create marketing content, presentations, and communications that support sales and outreach efforts.

• Track marketing campaign performance and maintain marketing databases and contact lists.

• Support event, trade show, and networking initiatives as needed, including preparation and follow-up activities.

• Maintain organized reports, spreadsheets, and customer records to support sales and account management activities.

• Update CRM and sales tracking tools regularly to ensure data accuracy and visibility for the team.

• Generate basic sales and activity reports to help monitor performance and identify opportunities.

• Support special projects and process improvement initiatives that enhance sales, marketing, and customer service operations.

Essential Skills

• Strong customer service skills with a customer-focused mindset and professional demeanor.

• Ability to perform accurate data entry and maintain organized records and spreadsheets.

• Interest in inside sales and business development, including outbound outreach and lead qualification.

• Administrative support capabilities, including managing documentation, reports, and scheduling.

• Account management aptitude with the ability to build and maintain positive customer relationships.

• Proficiency with Microsoft Office applications, including Excel, Outlook, Word, and PowerPoint.

• Excellent verbal and written communication skills for interacting with customers and internal teams.

• Ability to learn quickly and adapt in a fast-paced environment.

• Comfort communicating with customers via phone, email, chat, and professional networking platforms.

• High school diploma or equivalent.

Additional Skills & Qualifications

• Associate's or Bachelor's degree is preferred.

• Experience in internships, customer service, retail, hospitality, marketing, or sales is a plus.

• Experience with CRM systems is helpful but not required.

• Strong computer literacy and ability to work with various business software tools.

• Highly organized and detail-oriented, with the ability to manage multiple tasks simultaneously.

• Motivated to learn, grow, and advance within a professional environment.

• Energetic and driven, with an interest in developing a career in sales, marketing, business development, or customer success.

Work Environment

This is an onsite, full-time position with working hours from 7:00 AM to 4:00 PM, Monday through Friday. The role is based in a professional office environment that emphasizes collaboration, growth, and advancement opportunities within a growing company. You will work closely with sales, marketing, and customer service teams, using technologies such as CRM systems and Microsoft Office to manage customer interactions, sales activities, and marketing initiatives.

Job Type & Location

This is a Contract to Hire position based out of Eastlake, OH.

Pay and Benefits

The pay range for this position is $25.00 - $27.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Eastlake,OH.

Application Deadline

This position is anticipated to close on Oct 15, 2026.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] (%[email protected]) for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.