Member Services Representative Shift Lead

Benefits:

• Health insurance

• Opportunity for advancement

• Paid time off

• Vision insurance

• Wellness resources

• 401(k)

• Employee discounts

Grow with us! We are looking for leaders!

Get an amazing opportunity to demonstrate your leadership abilities by stepping into the role of a Shift Leader! You will get a chance to learn from Club Managers and assist with the oversight and operation of a Planet Fitness facility, development of team members, and provision of world class customer service!

We are Excel Fitness, a Planet Fitness franchise group based out of Austin, TX with 130+ clubs and growing! Since 2016, we have grown from 16 locations in TX to over 90 locations in 6 states in great markets like Austin, Dallas, Raleigh, Tulsa, and NW Arkansas. We are opening new clubs each year and with that kind of growth, you can build a great career here! In fact, most of our senior managers started at the front desk and worked their way up to now earning base salaries that begin at $42k as a GM, $60k as a Regional manager (responsible for 5-10 locations), and all the way up to over a $100k as a Regional Director overseeing 10+ locations!

But it all starts at the front desk – where all of our Team Players (what we call our employees) are responsible for creating a positive member experience through superior level of customer service and cleanliness.

Essential Duties and Responsibilities

• Provide an exceptional customer service experience.

• Assist in recruiting, hiring, and developing an entire team of high performers

• Assist General Manager with staff oversight and management

• Assist in scheduling and supervising staff.

• Assist in ensuring entire team is providing a world class member experience at all times

• Assist in resolving member, staff, and club issues, concerns, and challenges, as they arise

• Involved in all front desk related activities including but not limited to:

• Check members into the system.

• Take prospective members on tours then assist them with the new account sign-up process

• Facilitate needed updates to member’s accounts.

• Contribute to and assist in oversight of detailed cleaning in all areas of the facility.

• Assist in supply ordering, within club needs and budget parameters.

• Assist in tracking statistics and reports (weekly, monthly, and annually).

• Backup support for any employee who is absent.

Qualifications/Requirements

• Superior customer service skills, preferably in the fitness industry.

• Experience working as a Member Service Representative at Planet Fitness.

• Solid supervisory, diplomacy and listening skills.

• Basic computer proficiency (Microsoft Suite).

• Hard working, enthusiastic and energetic!

• Strong problem resolution skills.

• Current CPR Certification required.

• High school diploma/GED equivalent required.

• Must be 18 year of age or older.

Physical Demands

• Continual standing and walking during shift.

• Continual talking in person or on the phone during shift.

• Must be able to occasionally lift up to 50 lbs.

• Will occasionally encounter commercial cleaning products during shift.

• Our team players and members are our top priority! That’s why we are following super-strict safety and cleaning protocols.

• Mask up! All of our team players are required to wear masks at all times while in-club and members are required to follow all state & local mask mandates.

• Squeaky Clean! We’ve always been known for our clean clubs, but we have kicked that up to ensure our equipment and facilities are effectively sanitized against COVID-19.

• Social Fitnessing! We offer a touch-less check in for our members and promote keeping a safe distance between all.

• Need a day off? Full time employees have paid leave to take a break!

Benefits & Perks

• Make payday any day by taking advantage of our financial wellness benefit, MyFlexPay

• Every Team Player receives a FREE Planet Fitness Black Card Membership

• Our Employee Assistance Program (EAP) gives you free and confidential access to counseling resources

• PLUS - Paid Time Off (PTO), Paid Parental Leave, and Health Insurance Benefits are offered to all eligible Team Players

What are you waiting for? APPLY TODAY!