Global Account Support Manager

Job Description

Key Responsibilities:

• Collaborate with global Field Service management, Sales, Applications, and factory teams.
• Represent Field Service as the focal point for global execution of FS responsibilities.
• Coordinate global support activities for assigned accounts.
• Drive overall customer satisfaction (CX) for assigned accounts.
• Own the account playbook to understand customer needs, coordinate support activities, and communicate site activities and status.
• Conduct regular reviews with key customer contacts to establish trust.
• Serve as the escalation point for all field service-related matters, ensuring timely resource engagement and clear communication.
• Take ownership of FS support for NPI, product engineering, production ramp, and sustaining activities.
• Travel internationally once a quarter to customer sites

Skills and Requirements

Must Haves:

• Minimum 5 years of experience within account management (customer & escalation management experience)
• Must come from the semiconductor industry
• Hardware Automated Test Equipment (ATE) engineering background

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].