Medical Receptionist - Diabetes
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At a glance
Job overview
HealthPartners seeks a Medical Receptionist for its Diabetes team to handle incoming calls, greet patients, collect co‑pays, schedule appointments, and provide clerical support, ensuring courteous, timely service and patient confidentiality.
Skills & qualifications
Skills
Qualifications
Benefits
Full job description
Job Duties
Medical Receptionist
HealthPartners is looking to hire aMedical Receptionist to join our Diabetes team! Come join us as a Partner for Good and help us make an impact on the care and experience that our patients and their families receive every day.
Position Summary:
Call Center:
If an employee's main tasks are dedicated to incoming calls in a Call Center environment; the primary purpose of this position is to handle incoming calls while maintaining a minimum of 93% availability of staffed sign rapidly and accurately on time during scheduled hours. Employees will meet the department specific agent expectations regarding measurement and follow the defined guidelines and processes of the department.
Front Desk:
The primary responsibilities for employees providing support within a department are to greet patients, collect co-pays, schedule follow-up appointments and referrals and support departmental clerical duties.
Both areas will provide support to the department/site ensuring quality service through timely and courteous assistance and provide service support to patients who request our care.
Work Schedule:
Monday - Friday, 7:45AM - 4:15PM
Required Qualifications:
Education, Experience or Equivalent Combination:
6 months related experience
Knowledge, Skills, and Abilities:
Accurate computer/keyboarding skills required.
Demonstrates knowledge of age-related growth and development principles necessary to provide appropriate service and assure safety of patients.
Must be proficient in the operation of the following types of equipment: telephone and headsets, PC, printer, photo copier and fax machine.
Preferred Qualifications:
Education, Experience or Equivalent Combination:
Some medical background preferred.
Knowledge, Skills, and Abilities:
Strong verbal and written communication
Human relations sensitivity and customer service skills
Listening and telephone etiquette skills
Medical terminology knowledge desirable
Comfort in asking patients for copays and race collection.
Ability to promote and maintain good patient relations and patient confidentiality.
Ability to work in a fast-paced and structured environment
Ability to sit for long periods of time.
Ability to key for long periods of time
Benefits:
HealthPartners offers a competitive benefits package (for eligible positions) that includes medical insurance, dental insurance, a retirement program, time away from work, insurance options, tuition reimbursement, an employee assistance program, onsite clinic and much more!
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
Minimum Education Required
High School Diploma or Equivalent
Minimum Experience Required
None
Shift
First (Day)
Number of Openings
1
Public Transportation Accessible
Yes
Veterans Encouraged to Apply
No
Physical Required
Yes
Drug Test Required
Yes
Compensation
$11.41 / Hourly
Postal Code
55082
Job Type
Full Time
Place of Work
On-site
Requisition ID
121997
Job Benefits
Not specified
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