Assistant Director of Housekeeping

Description:

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing excellent service and meaningful experiences.

Andaz Miami Beach is now recruiting anAssistant Director of Housekeeping to join our team. An art-deco building and architectural landmark is home to the newest luxury lifestyle hotel located in the heart of Mid-beach. The property boasts 287 guestrooms including 64 breathtaking suites and the ONLY Ocean-view arrival experience in Miami Beach. The design features elements of texture, art, and pops of color that create a unique and captivating experience. Each suite is designed with floor-to-ceiling windows, most with deep-soaking tubs, and cozy reading nooks. Guests can also enjoy private outdoor terraces with stunning views of the Atlantic and the Miami skyline. Unmatched amenities include a full-service spa, a well-equipped fitness center, a destination dining experience by José Andrés, two pools, and a Beach Club catering to the who’s who of Miami.

Position Summary

The Assistant Director of Housekeeping is responsible for assisting in the oversight of the entire housekeeping area, to include public areas and night cleaning. This role requires a solid understanding of housekeeping operation, laundry, par levels, inventory, ordering and will assure all safety and security policies and procedures are followed. This position will also require staff training, development, scheduling and payroll. The Assistant Director of Housekeeping will promote an atmosphere that promotes guest and colleague engagement and satisfaction. This position reports directly to the Director of Housekeeping and requires a strong attention to detail and the ability to collaborate with other departments and team members.

Position Responsibilities/ Essential Functions

• Provide the highest quality of service to the guest at all times and anticipate and exceed guest expectations.

• Communicate efficiently with Room Attendants and House Attendants as regards guest requests or guest room needs via Hotsos, radio and phone.

• Respond promptly and efficiently to internal and external guest complaints and needs.

• Assists the Director of Housekeeping with the organizing, instructing, training and record keeping of all Housekeeping training and safety awareness programs.

• Completes/Monitors payroll, time edits and gratuities. Able to support with departmental scheduling based on operational needs and colleague requests.

• Maintaining inventory (linen/terry/ guest room amenities and request items) and place orders to replenish items.

• Trains, supervises, motivates and coaches supervisors and attendants, in addition to maintaining daily operations manual and expectations with consistency and fairness.

• Audit the work of housekeeping staff and provide regular feedback and coaching in performance.

• Display a positive attitude, maintain enthusiasm, and celebrate success within a lively department environment.

Qualifications:

Requirements and Qualifications

• Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds.

• 2 years of progressive hotel Rooms Management experience.

• Ability to speak a second Language fluently will be considered an asset

• Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve key score metrics.

• Refined verbal and written communication skills;

• Ability to work a flexible schedule; weekends, holidays, overnight shifts

• Must have excellent organizational, interpersonal and administrative skills

• Ability to focus attention on guest needs, remaining calm and courteous at all times.

• Must be proficient in Microsoft Word and Excel

• Previous experience training new colleagues in a housekeeping department

• Able to engage in-kneeling, lifting, squatting, bending, ascending or descending ladders, stairs and ramps. Stand and walk, push, pull and lift up to 50 pounds.

• A polished approach to guest service and colleague interactions

As an Andaz Miami Beach Resort & Spa colleague, you will enjoy the following benefits:

• Free room nights, Discounted and Friends & Family Room Rates

• Medical, Dental, and Vision Insurance with only a 30-day waiting period!

• 401K with company match

• Free Parking

• Generous Paid Time Off

• Paid Family Bonding Time and Adoption Assistance

• Tuition Reimbursement

• Employee Stock Purchase Plan

• Discounts at various retailers –Apple, AT&T, Verizon, Headspace and many more

Andaz team members work in an environment that demands exceptional performance yet reaps great rewards. Whether it’s career opportunities, job enrichment, or a supportive work environment, if you are ready for this challenge, then we are ready for you.

Our Values: Empathy | Integrity | Respect | Inclusion | Experimentation | Wellbeing

At Hyatt, we believe in the power of belonging - of making people feel at home no matter where they are in the world. We turn trips into journeys, encounters into experiences, and jobs into careers. Join a team that is making travel more human. Connected. Sustainable. Here, everyone’s role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job – it’s a career for people who care.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Primary Location: US-FL-Miami

Organization: Andaz Miami Beach

Pay Basis: Hourly

Job Level: Full-time

Job: Housekeeping/Laundry

Req ID: MIA004360

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.