Director of Sales Operations & Training

Description We are looking for a strategic leader to guide sales training and operational support for our Human Health team in Sunrise, Florida. This position blends learning and development, sales enablement, and cross-functional coordination to help employees ramp quickly, strengthen performance, and maintain consistent execution across the sales organization. The ideal candidate brings strong coaching ability, operational insight, and a data-informed approach to improving both individual effectiveness and team results.

Responsibilities:

• Lead onboarding programs for newly hired sales employees, delivering instruction on products, sales approaches, company practices, and key technologies needed for early success.

• Support new team members through their ramp-up period by providing hands-on coaching, performance feedback, and structured guidance as they transition into full sales responsibilities.

• Design and manage training initiatives that reinforce company culture, deepen product understanding, and strengthen consultative selling skills across the sales organization.

• Evaluate training quality and business impact by reviewing performance trends, identifying knowledge gaps, and refining learning content or delivery methods when outcomes fall short of expectations.

• Partner with sales leadership to analyze results, pinpoint development needs for individual team members, and create documented coaching plans that address targeted skill gaps.

• Track the effectiveness of training programs through reporting, call review observations, and performance documentation to ensure learning efforts align with organizational goals.

• Produce and maintain training materials such as guides, scripts, reference documents, and multimedia resources that support consistent messaging and execution.

• Serve as a subject matter resource for sales systems and reporting tools, including dashboard creation, forecasting support, pipeline visibility, e-learning administration, and process documentation updates.

• Collaborate with operations, warehouse, finance, and related teams to help resolve order, pricing, inventory, and customer support issues that affect sales execution and client experience.

• Contribute to sales growth and team development by assisting with promotional materials, monitoring campaign results, participating in recruiting activities, and attending industry events as needed. Requirements • Bachelor’s degree or a comparable combination of education and four to six years of relevant experience in sales training, sales operations, or a related field.

• Proven ability to lead, coach, and motivate sales professionals in a performance-driven environment.

• Strong verbal and written communication skills, with the ability to deliver effective presentations to both individuals and groups.

• Experience working effectively across departments and building productive relationships with employees and leaders at multiple levels.

• Excellent organizational, analytical, and problem-solving abilities, with skill in managing competing priorities and workflow demands.

• Adaptability and sound judgment in fast-changing environments, with a proactive and team-oriented approach to execution.

• Confidence working with sales data, reporting tools, and operational systems to monitor performance and support business decisions.

• Background in operations management, logistics, warehouse coordination, pharmaceutical or healthcare-related products, or sales support is highly valued.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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