Active Directory Engineer

Job Description

• Provide Tier 2 support for Active Directory-related incidents and service requests
• Troubleshoot user account issues, authentication problems, and group membership requests
• Perform user provisioning, deprovisioning, and account maintenance activities
• Support Group Policy administration and troubleshooting efforts
• Assist with Active Directory health checks and routine maintenance tasks
• Support Microsoft Entra ID (Azure AD) administration in a hybrid environment
• Work with security teams to ensure proper access management and compliance requirements are met
• Escalate complex infrastructure issues to senior engineers when necessary
• Document solutions, procedures, and recurring issues for the support team
• Participate in operational support initiatives and continuous improvement efforts. This role is roughly 55hr

Skills and Requirements

• Bachelor's Degree or equivalent experience

• 5+ years of Active Directory administration/support experience

• Experience with: o User and Group Management o Password Resets and Account Provisioning o Group Policy troubleshooting o Active Directory troubleshooting and ticket resolution

• Basic experience with DNS and Domain Controllers

• Experience supporting users in a large enterprise environment

• Strong customer service and communication skills

• Microsoft Entra ID (Azure AD) experience

• PowerShell experience for basic administration tasks

• Intune support experience

• Experience with Quest Active Directory tools

• ITIL or ServiceNow experience

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].