Hybrid Deployment Helpdesk Analyst

Job Description

Project Overview This position is open due to ongoing project growth and scaling initiatives. The Deployment Helpdesk Analyst will support deployment programs, technical operations and application support efforts across the organization. The Deployment Helpdesk Analyst serves as a technical support resource responsible for troubleshooting, application support and operational assistance for both internal teams and customers. This role partners closely with vendors, service desk teams and deployment teams to resolve incidents, identify root causes and support Tier 1 applications. The position also participates in an on-call rotation that may include evenings, overnight coverage, weekends and holidays.

Core Responsibilities

• Provide technical troubleshooting and application support for internal and external users
• Support deployment programs and operational initiatives
• Coordinate with vendors and service desk teams to resolve incidents
• Investigate and identify root causes of application and system issues
• Troubleshoot and support Tier 1 applications
• Track, document, and escalate defects and incidents as needed
• Assist with system deployments, upgrades, and maintenance activities
• Participate in an on-call rotation including nights, weekends, and holidays - Support and mentor junior team members when necessary

2 Day Shift Openings: 9:00am - 5:00pm PST 1 Night Shift Opening: 1:00am - 9:00am PST

Skills and Requirements

• 1+ years of customer service experience
• 1+ years of Help Desk experience
• Experience supporting retail and/or restaurant technology environments
• Understanding of operating systems, commands, and scripting concepts (UNIX, Windows NT, PC Fundamentals, OS/2, etc.)
• Strong troubleshooting and analytical problem-solving skills
• Ability to communicate effectively with technical and non-technical users
• Experience supporting end users in a high-volume environment
• CompTIA A+ Certification or equivalent experience
• CompTIA Network+ Certification or equivalent experience
• Previous experience supporting POS, restaurant, or retail technology environments

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].