Real Time Analyst

Firstsource

Louisville, KYFull-time$7.25/hrSeen 2 days agoSeen in employer's feed 2 days ago

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At a glance

Compensation

$7.25/hr

Location

Louisville, KY

Schedule

Full-time

Work Authorization

Not specified

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Job overview

The Workforce Optimization Coordinator improves employee scheduling, management, and utilization, ensuring the right number of staff work at the right times while maintaining employee satisfaction. The role involves real‑time monitoring, dashboard preparation, analysis, and process development to support operational efficiency.

Skills & qualifications

RequiredNice to have

Skills

Intermediate MS Excel KnowledgeMS Windows Operating System NavigationStrong Written and Verbal CommunicationAbility to Interact With All Levels of ManagementAbility to Build and Maintain Strong Working RelationshipsStrong Analytical SkillsComfortable With Flexible Work TimingsWFM RTA Basics/Formulas & Call Center FundamentalsMS Excel Formulas

Qualifications

High School Diploma or Equivalent

Full job description

Experience Required

None

Minimum Education Required

High School Diploma/G.E.D.

Compensation

$7.25 / hourly

Hours Per Week

Number Of Positions

Work Schedule and Shift Requirements

First (Day)

Job Description

Job Title: Workforce Optimization Coordinator

About Firstsource

Firstsource is a specialized global business process management partner. We provide transformational solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, and other diverse industries.

With an established presence in the US, the UK, India, Mexico, Australia, and the Philippines, we act as a trusted growth partner for leading global brands, including several Fortune 500 and FTSE 100 companies.

Job Summary

The Workforce Optimization Coordinator plays a key role in improving how an organization's employees are scheduled, managed, and utilized. Their goal is to ensure the right number of staff are working at the right times to meet operational needs efficiently while keeping employee satisfaction in mind.

Qualifications:

High school diploma or equivalent required

Intermediate MS Excel knowledge

MS Windows operating system navigation skills

Strong written and verbal communication skills

Ability to interact with all levels of management across various locations

Ability to build and maintain strong working relationships

Strong analytical skills

Comfortable with flexible work timings and willingness to stretch

Essential Duties and Responsibilities:

Real time monitoring and Intraday performance management

Exception Management

Real time reports- Hourly/ Daily/ Weekly

Preparing Dashboards

Analysis and Process development

Incident tracking, logging and escalations

Process and Procedure adherence

Competencies:

WFM RTA Basics/Formulas & Call center Fundamentals

MS Excel Formulas

Firstsource participates in E-Verify and we will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's I-9 to confirm work authorization.

It is the policy of this Company to seek and employ qualified individuals at all locations and facilities, and to provide equal employment opportunities for all applicants and employees in recruiting, hiring, placement, training, compensation, insurance, benefits, promotion, transfer, and termination. To achieve this, we are dedicated to taking affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, and other eligible veterans.