Support Technician

Role Specific Information

Job Description

About the Role In this role, you will provide support for all technologies within a Distribution Center or corporate environment. You will identify, troubleshoot, and remediate issues that arise, take ownership of all IT building-related incidents and monitor system activity to ensure the availability and performance of all Kohl’s IT business services.

What You’ll Do

• Resolve first-level service calls in accordance with procedural and security standards and log and track issues using an automated Service Management System

• Assist in the investigation of issues and deliver appropriate remedy and response

• Follow established operational processes and procedures and use the tools available to respond to identified performance issues

• Maintain knowledge of production system resolution procedures and ensure readiness to execute by reviewing knowledge base entries

• Monitor system activity and inform the team of any perceived trends in received calls

• Create and monitor vendor service calls

• Develop an understanding and knowledge of Kohl’s operating environments, policies and procedures

• Perform routine and preventative maintenance and provide support in the development and maintenance of operational procedures

• , set up and test new hardware, peripherals and software and administer asset inventory management

• Additional tasks may be assigned

What Skills You Have Required

• Excellent problem-solving skills

• Basic technical understanding of the various hardware, software and networking systems

• Ability to work independently and as part of a team

• Excellent communication and organizational skills

Preferred

• Two-year degree in Computer Science or related field

• Previous IS experience.

• Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; and establishing personal networks

Essential Functions The requirements listed below are representative of functions you will be required to perform, however you may be required to perform additional functions. Kohl’s may revise this job description at any time. To perform this job successfully, you must be able to perform each essential function satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions, absent undue hardship.

• Ability to perform the accountabilities listed in the “What You’ll Do” Section

• Ability to comply with dress code requirements

• Basic math and reading skills, legible handwriting, and basic computer operation

• Ability to maintain prompt and regular attendance and meet scheduling requirements as set by the company

• Ability to learn and comply with all company policies, procedures, standards and guidelines

• Ability to give direction and to receive, understand and proactively respond to direction from leadership and other company personnel

• Ability to work as part of a team and interact effectively and appropriately with others

• Ability to maintain composure and work in a fast paced environment while accomplishing multiple tasks within established timeframes

• Ability to satisfactorily complete company training programs

• Ability to use a personal computer for tasks such as communicating, preparing reports, etc.

• Ability to plan, prioritize and monitor activities across business units

• Ability to complete or oversee the completion of assigned projects in a timely manner

• Perform work in accordance with the Physical/Cognitive Requirements section

​ Physical/Cognitive Requirements

• Ability to lift up to 50 lbs

• Ability to navigate stairways in an industrial facility

• Provide after-hours support as required