Job Details

Please note: all position postings close at 12:00 A.M. CST on the position closing date

Student Account Specialist

Working Title Student Account Specialist

Position # A01125

Department Assoc VC for Finance/CTO

Apply Now (https://phe.tbe.taleo.net/phe02/ats/careers/v2/applyRequisition?org=ARKASTAT2&cws=40&rid=39813)

Employment Status:

Full time (29-40 Hrs)

Type of Employment:

Staff

of openings:

1

Location:

ASU-Jonesboro

Proposed Salary Range:

Commensurate with Experience

Closing:

9/19/26

Please note: All postings close at 12 A.M. CST on the closing date. This employer participates in E-Verify.

Position Summary:

The Student Accounts Specialist is responsible for processing student financial accounts at an institution of higher education. This position is governed by state and federal laws and institution policy.

Duties & Responsibilities:

• Assist students with account questions and provide guidance

• Answers and disseminates departmental telephone calls

• Composes, types, and edits various documents and/or jobs

• Meets and directs visitors to appropriate areas

• Processes incoming student/departmental forms and enters necessary information to file or start proper process flow

• Processes incoming return mail by entering appropriate information and then filing according to standards

• Reviews and disseminates departmental faxes

• Collects daily departmental mail, shredding, and scanning

• Reviews bad address reports and enters information as necessary

• Completes and mails return check notifications

• Receives and reviews scanned departmental documents

• Other duties as assigned

Knowledge/Skills/Abilities:

Knowledge of student financial aid programs.

Knowledge of collection procedures and methods

Ability to participate in student account activities.

Ability to compile and report information and statistics from student accounts

Ability to explain policies and regulations to students concerning accounts

General Days/Hours:

Monday - Friday

8:00 a.m. - 5:00 p.m.

Additional hours as requested and/or needed

Regular and reliable attendance

Other:

Please note: all position postings close at 12:00 A.M. CST on the position closing date

Minimum Qualifications:

The formal education equivalent of a High School Diploma

Two (2) years of experience in a specialized or related area applicable to work performed.

E-Verify Participation Notice:

https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf

E-Verify Right to Work:

https://www.e-verify.gov/sites/default/files/everify/posters/IER\_RightToWorkPoster%20Eng\_Es.pdf