Application Developer - IT Service Management

Introduction

A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You’ll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you’ll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You’ll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences.

Your role and responsibilities

As an Application Developer specializing in IT Service Management, you will utilize your expertise in managing and maintaining IT service management solutions to ensure efficient IT services and smooth business operations. Your proficiency in understanding these applications from end to end, including their business functions, will be crucial in this role.

Your primary responsibilities will include:

• Develop and Maintain Solutions: Design, implement, and maintain IT service management solutions, such as Remedy, ServiceNow, or IBM Control Desk, to meet business needs and ensure seamless IT operations.

• Understand Business Functions: Analyze and comprehend the business functions of IT service management applications to provide effective solutions and support.

• Manage IT Services: Utilize IT service management solutions to efficiently manage IT services, ensuring minimal disruptions to business operations.

• Apply Technical Expertise: Leverage technical expertise to troubleshoot and resolve issues related to IT service management solutions, ensuring prompt resolution and minimal downtime.

Required technical and professional expertise

• IT Service Management Solutions: Exposure to managing and maintaining IT service management solutions, such as Remedy, ServiceNow, or IBM Control Desk, including understanding their business functions.

• End-to-End Application Knowledge: Experience working with IT service management applications, analyzing and comprehending their business functions to provide effective solutions and support.

• Technical Troubleshooting: Exposure to troubleshooting and resolving issues related to IT service management solutions, leveraging technical expertise to ensure prompt resolution and minimal downtime.

• Solution Development: Experience implementing and maintaining IT service management solutions to meet business needs and ensure seamless IT operations.

• IT Service Management Operations: Exposure to utilizing IT service management solutions to efficiently manage IT services, ensuring minimal disruptions to business operations.

• Cloud Technologies: Experience with cloud platforms like GCP, AWS, and Azure, including their AI/ML services.

• Generative AI Experience with LLM and Generative AI and Google Cloud Products and services (e.g Vertex AI, Dialogflow, Gemini)

• ML Development: Experience with Machine Learning model development and deployment.

• AIML Frameworks: Experience with frameworks for deep learning (e.g. PyTorch, Tensorflow, Jax, Ray, etc.), AI accelerators (e.g. TPUs, GPUs), model architectures (e.g. encoders, decoders, transformers), and using machine learning APIs

• Experience: 2+ Years

• Troubleshooting Code Experience: 2+ years of experience reading code in a general purpose coding language (e.g., Java, C, C++, Python, Shell, Go or JavaScript, etc.) or in system design.

• AIML Experience: 2+ Experience with Machine Learning model development and deployment.

• Troubleshooting Experience: 2+ years of experience in troubleshooting, diagnosing, and resolving complex issues.

• Support Experience: Familiarity with support methodologies, case lifecycles, and analytical skills for breaking down issues.

Preferred technical and professional experience

• Proficiency in Equivalent Solutions: Exposure to managing and maintaining IT service management solutions equivalent to Remedy, ServiceNow, or IBM Control Desk, including understanding their business functions.

• Additional ITSM Platforms: Experience working with other IT service management platforms, analyzing and comprehending their business functions to provide effective solutions and support.

IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.