Per diem Research Application Support Analyst

Overview

Supports technical aspects of the implementation, maintenance, and evaluation for Research Applications within Office of Research Operations (ORO). This role is responsible for application support, issue resolution, end user support, and data analysis to ensure data quality. The Research Operations Advanced Application Support Analyst will support all efforts and facilitate cross functional collaboration of the Research Applications within the Research Operations portfolio

Responsibilities

• Serves as an expert resource for a variety of projects, such as application upgrades, change initiatives and new feature implementations.

• Develops, modifies, and tests user roles, designs access rights, and configures applications for use by clinical functional groups.

• Oversees administrative aspects of the applications, such as adding new user roles, adding new data sets, etc.

• Maintains administrative tracking documentation (change log/test plans/training and end-user support document inventory).

• Provides tier 1 support, and supports tier 2 issues with CTMS manager, and serves as the technical resource for complex issues that are escalated to teammates and/or product vendor(s).

• Examines complex data to optimize the efficiency and quality of collected data, resolves data quality problems.

• Collaborates with cross functional teams to improve institutional workflows and to provide system support.

• Coordinates with the application vendors on system configuration and support questions.

• Hosts routine meetings with the vendor’s support team(s) as needed.

• In collaboration with end-user support team, provides 1:1 personalized OnCore (i.e. CTMS) support as back up through ORO Office Hours.

• Assists CTMS Manager and ORO Education Manager with the review of all materials included in the training and support documentation library for final review before release.

• Reviews reporting requests, and analyzes the business requirements to determine custom report development.

• May design custom reports to end-user specifications (after committee approval) by utilizing SQL and/or other back-end database report writing tools.

• Performs other duties as required or assigned.

Qualifications

• Bachelor’s degree with 3 years of system support experience, or the equivalent.

• Must have strong computer skills.

• SQL skills preferred.

• Prior experience with clinical research administration systems preferred.

• Must be self-directed, flexible, and have excellent organizational skills.

• Excellent written and verbal interpersonal communication skills required.

• Must have an analytical approach to problem solving and needs definition.

• Remote work experience preferred, but not required.

Required Licensure/Certifications

• None

• Remote:Hybrid Remote

• Area of Interest:Professional/Management

• Pay Range:$62,296.00/Yr. - $96,553.60/Yr. (Based on 40 hours per week, otherwise pro rata)

• FTE/Hours per pay period:.01 hrs/per week (per diem/temp)

• Shift:Day

• Job ID:41513

Dartmouth Health offers a total compensation package that includes a comprehensive selection of benefits. Our Core Benefits include medical, dental, vision and life insurance, short and long term disability, paid time off, and retirement plans. Click here for information on these benefits and more:Benefits | DHMC and Clinics Careers

Dartmouth Health is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Dartmouth Hitchcock Medical Center and Dartmouth Hitchcock Clinics comply with applicable Federal civil rights laws and do not discriminate on the basis of race, color, national origin, age, disability, or sex. We do not exclude or treat people differently because of race, color, national origin, age, disability, or sex.