BPO Site Manager
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At a glance
Job overview
The BPO Site Manager leads Insight Global's onshore annotation cell in Atlanta, overseeing daily site operations, throughput, hiring, and facility management while acting as the primary liaison for operational program managers and quality assurance initiatives.
Skills & qualifications
Skills
Qualifications
Full job description
Job Description
About the Role
The BPO Site Manager runs Insight Global's onshore annotation cell in Atlanta, owning site operations, throughput, and the Calder relationship for the cell. You will stand up and scale a high-quality annotation and QA operation trained across all three capture modalities.
Responsibilities
Run day-to-day site operations; own throughput against plan
Own hiring, retention, and facility operations for the cell
Serve as SPOC to the Operational PM and escalation path into the program
Partner with QA Leads on calibration, Kappa trending, and gold-standard audits
Coordinate cross-modality training (iPhone, CalderRig, Egocentric) with Calder
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Skills and Requirements
-3+ years managing operations, BPO, or delivery teams
-Experience owning site-level throughput, hiring, and quality
-Strong stakeholder-management and reporting skills -Experience in data annotation, QA, or data-operations environments
-Experience standing up or scaling a delivery site/cell
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