Customer Service/Inside Sales Representative

Benefits:

• Bonus based on performance

• Competitive salary

• Paid time off

A fast-growing visual communications company in Clermont, FL is looking for a driven, people-focused, and detail-oriented Customer Experience & Sales Specialist to join our team.

This is not a typical customer service role — we’re looking for someone who can build relationships, drive sales, stay organized, and confidently manage multiple customer interactions at once.

Why This Role Stands Out

• Competitive Pay + Performance-Based Bonuses

• Paid Vacation & Holidays

• Ongoing Training & Career Growth Opportunities

• Work with a dynamic, creative product line tailored to each customer

• Be part of a fast-paced, team-driven environment where your impact is visible daily

What You’ll Do

You’ll be the first impression and ongoing relationship manager for our customers—balancing service, sales, and organization.

Customer Experience

• Greet walk-in customers and manage incoming calls/emails with professionalism and energy

• Guide customers through product options and recommend solutions

• Build strong, long-term relationships with clients

Sales & Business Development

• Identify opportunities to upsell and cross-sell products

• Follow up with past customers to generate repeat business

• Conduct outbound calls (past clients, leads, and invoice follow-ups)

• Assist with collecting past-due invoices professionally

Order & Project Coordination

• Prepare estimates and enter accurate work orders

• Coordinate with the production team to ensure timely delivery

• Stay on top of multiple jobs, deadlines, and details simultaneously

Daily Operations

• Participate in team meetings and contribute to sales/marketing efforts

• Keep organized records, notes, and follow-ups

What We’re Looking For

This role requires someone who is equally comfortable talking to people AND working behind a computer.

Must-Have Skills:

• Strong communication and relationship-building skills

• Confidence in sales conversations and asking for the order

• Highly organized and detail-oriented

• Comfortable multitasking in a fast-paced environment

Technical Proficiency:

• Basic computer skills are essential, including:

• Creating and organizing folders

• Navigating Google Workspace (Docs, Sheets, Drive, Calendar)

• Using spreadsheets and tracking information

• Managing calendars, reminders, and task lists

Experience:

• 2–3 years in retail, customer service, or inside sales preferred

• Experience with sales, upselling, or account management is a strong plus

Who Will Thrive in This Role

• Someone who enjoys talking to people and closing deals

• A self-starter who doesn’t wait to be told what to do

• Someone who notices details others miss

• A team player who can also take ownership of their work

Physical Requirements

• Ability to sit and work at a computer for extended periods

• Ability to handle a high-volume workload with accuracy

Is This You?

Do you enjoy helping customers while also driving sales? Do you like staying organized while juggling multiple priorities? Are you looking for a role where you can grow your skills and make an impact?

If so, we’d love to meet you.

Apply today and grow your career in the fast-paced, ever-evolving sign industry.