Collision Shop Manager

Suburban Chevrolet Cadillac (Ann Arbor), Ann Arbor, MI 48103

Full time

R117965

Dealership:L0399 Suburban Chevrolet Cadillac of Ann Arbor

SUBURBAN CHEVROLET CADILLAC OF ANN ARBOR

Drive Your Career Forward with Lithia & Driveway

At Lithia & Driveway, we're powered by people and driven to deliver results. As one of the largest automotive retailers in North America, we're focused on growing leaders who want to make an impact – both in their store and across the company.

We are looking for a Collision Shop Manager to lead, develop, and inspire our Service team at Suburban Chevrolet Cadillac of Ann Arbor. This role is a key driver of performance, culture, and customer experience.

Why Join Our Team?

At Lithia & Driveway, we're powered by people and driven to deliver results. As one of the largest automotive retailers in North America, we're focused on growing leaders who want to make an impact, both in their store and across the company. At Lithia & Driveway you'll find:

• Real opportunities for advancement across a national network

• Leadership development and training through our internal learning programs

• A culture that recognizes and rewards results

• The ability to drive store success with the autonomy to shape your team.

What You'll Do

The Collision Shop Manager is responsible for the overall performance, profitability, and daily operations of an OEM franchise collision center. This role oversees insurance (DRP), customer-pay, warranty, and internal dealership repair work while driving production efficiency, customer satisfaction, quality repairs, and team development. The Collision Shop Manager reports directly to the General Manager

• Manage daily collision center operations, including estimating, production, body, paint, and delivery processes.

• Drive revenue, gross profit, cycle time, CSI, and productivity performance.

• Oversee DRP, customer-pay, internal, and warranty repair work to maximize shop efficiency and profitability.

• Ensure repairs meet OEM standards, insurance guidelines, and company quality expectations.

• Build and maintain strong relationships with insurance partners, customers, vendors, and dealership leadership.

• Monitor work-in-process, estimate accuracy, supplements, and repair timelines.

• Recruit, train, coach, and develop collision center employees.

• Maintain compliance with safety, environmental, and regulatory standards.

• Analyze key performance metrics and implement process improvements.

• All other duties as required by leadership.

What You'll Bring

• 5+ years of collision center management or leadership experience.

• Experience managing DRP, customer-pay, and dealership internal repair operations.

• Strong knowledge of estimating, repair planning, production management, and OEM repair procedures.

• Proven ability to recruit personnel and lead teams to achieve financial and operational goals.

• Strong customer service, communication, and problem-solving skills.

• Knowledge of CSI, cycle time, technician productivity, and collision center KPIs.

• Valid driver's license with an acceptable driving record.

Total Rewards

$8,000.00 - $10,000.00/ per month

This is a performance driven position, eligible for short-term and/or long-term incentives as part of total compensation, which includes a Base/Salary/Hourly offset and the opportunity to earn bonus and commission.

Actual pay offered may vary depending on skills, experience, job-related knowledge, and physical location. Final compensation will be established through the interview process in accordance with applicable pay equity and transparency laws.

We offer a comprehensive benefits package designed to support you and your family, including:

• Competitive pay

• Medical, Dental and Vision Plans

• Paid Holidays & PTO

• Short and Long-Term Disability

• Paid Life Insurance

• 401(k) Retirement Plan

• Employee Stock Purchase Plan

• Lithia Learning Center

• Vehicle Purchase Discounts

• Wellness Programs

Additional information about our Total Rewards benefits can be reviewed on our careers site at totalrewards.lithiadriveway.com

About Us

At Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.

High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Reasonable accommodations may be made to enable individuals to perform the essential functions.

At Lithia & Driveway, we stand by our mission of Growth Powered by People, as we build a workplace that ignites ideas and opportunities to Earn Customers for Life. Our focus is on making the customer experience better; as we aim to meet our customers’ needs whether in person, online or a combination of both.

Lithia & Driveway is the largest automotive retailer in North America and listed on the Fortune 500 (NYSE: LAD). Drive your career forward with roles in Sales, Finance, Service, Technology and Corporate. With thousands of vehicles and hundreds of locations, the career possibilities are endless. Join us as we accelerate towards growth in automotive and beyond!