Training Specialist

Employment Type: Permanent Staff (EHRA NF)

Vacancy ID: NF0010074

Salary Range: Dependent on Qualifications and Experience

Position Summary/Description:

Hybrid: This position may be eligible for a hybrid work arrangement that may include a partially remote work location, consistent with System Office policy.

CISDE is a unit within the Service Center of Excellence ( SCE ), which supports the departments and staff within Finance and Operations (F&O). This position reports to the Director for Continuous Improvement, Staff Development, and Engagement ( CISDE ).

The Continuous Improvement and Organizational Development Specialist is responsible for developing a foundation for continuous improvement within our division and customer-base by identifying, organizing, and facilitating quality and process improvement projects. Duties include implementing Plan, Do, Check, Act ( PDCA ) or Plan Do Act Study ( PDSA ), conducting Root Cause Analysis ( RCA ), Failure Mode Effect Analysis ( FMEA ), needs assessments, process mapping/documentation, and other change and process management activities. This position also provides guidance and support for the ongoing implementation and maintenance of lean six sigma projects to support identified key performance indicators (KPIs) and overall quality of services.

Education and Experience:

The preferred candidate will possess the following:

• At least 5 years of experience in designing and delivering training and professional development programs.

• At least two years of project management experience.

• Experience working in a higher education setting.

• Experience working with learning management and other business systems.

• Familiar with instructional design models ( ADDIE , Kirkpatrick) and elements of accessibility.

• Experience working with Microsoft Office 365 Suite, Tableau or similar data analytics tools, and MadCap Flare, Storyline or similar authoring tools.

• Lean six sigma green belt.

• Supervisory experience including employee recruitment and evaluation.

Essential Skills:

Considerable knowledge of business process improvement and project management theory and techniques needed as well as excellent analytical, interpretive, and listening skills, plus strong verbal and written communication skills.

Progressive experience in a training or teaching role including curriculum development, needs assessment, and session evaluation. Attention to detail and organization is critical in this role.

Ability to lead teams to timely, successful project completion, and to provide guidance and direction for staff and cross-functional teams.

Ability to perform and support advanced strategic planning to ensure overall unit and programs fulfill organizational goals.

Ability to manage an extremely diverse workload, work well with customers and business owners, and remain composed under pressure. It is necessary for the person in this position to be flexible, professional and cope well with change and uncertainty.

AA/EEO Statement:

The University is an equal opportunity employer and welcomes all to apply without regard to age, color, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, or sexual orientation. We encourage all qualified applicants to apply, including protected veterans and individuals with disabilities.