Interpreter Services Program Manager, Belonging and Health Equity

Experience Required

3 - 20 years

Minimum Education Required

Bachelor's Degree

Compensation

$7.25 / hourly

Hours Per Week

40

Number Of Positions

1

Work Schedule and Shift Requirements

First (Day)

Job Description

Responsibilities

The Interpreter Services Program Manager oversees the coordination, quality, and operational effectiveness of the organization's language access and interpreter programs. This role ensures compliance with regulatory standards related to language access while supporting equitable communication between patients, families, and care teams. The Interpreter Services Program Manager recruits, schedules, and supports interpreters while collaborating with clinical departments to improve patient experience and culturally responsive care delivery. This role monitors utilization, service quality, and opportunities to improve access for patients with limited English proficiency.

Key Responsibilities:

Partners with outside language services vendors to ensure cost effectiveness.

Works cross functionally to create, implement and manage strategies, and programs in support of belonging and health equity as department goal.

Coordinates the administration functions of language services program.

Conducts research and analysis on methods for enhancing language services.

Delivers education and training programs to promote and sustain language services.

Qualifications

Required:

Three years translation or program management experience

Bachelor Degree

Successful completion of a Medical Interpreter program

Desired:

Certified Medical Assistant

Norton Healthcare is an Equal Opportunity Employer M/F/Disability/Veteran/S Exual Orientation/Gender Identity Equal Employment Opportunity is the Law

Job Type

Full time

Benefits Offered

Not specified

Veteran Preference

No

Place of Work

On-site

Requisition ID

159596