Lead Cloud Delivery Specialist

Lead Cloud Delivery Specialist

Job Category: Client Support

Location: US - Massachusetts - Remote | US - Oregon - Remote | US - Texas - Remote

Meet Our Team:

Pegasystems is seeking a Lead Cloud Delivery Specialist (LCDS) to play a key hands‑ on leadership role within the Cloud Acceleration Group (CAG). This is a senior, client ‑ facing position responsible for leading complex cloud implementations, supporting successful client outcomes on Pega Cloud, and contributing to the continuous improvement of Pega’s cloud delivery practices.

As a Lead, you will act as a trusted technical partner to clients, a go ‑ to escalation point within delivery teams, and a strong collaborator with Consulting, Cloud Advisory, and Client Success. This role is delivery ‑ focused and impact ‑ driven, balancing process-oriented excellence with thoughtful guidance and mentoring.

This role is fully remote for US ‑ based candidates. Please note we unfortunately cannot offer sponsorship, transfer visas, or work on STEM OPT/CPT EAD at this time.

Picture Yourself at Pega:

In this role, you work closely with clients and internal teams to deliver reliable, high ‑ quality cloud transformations. You’ll lead complex migrations and upgrades, help resolve challenging technical issues, and ensure environments are stable, secure, and production ready. As a Lead, you focus on strong execution while contributing to delivery best practices and supporting the growth of other Cloud Delivery Specialists.

What You'll Do at Pega:

Client Transformation & Technical Leadership

• Lead complex client transformations, including legacy modernization and on ‑ prem ‑ to ‑ cloud migrations.

• Serve as a key escalation point for multi ‑ domain technical issues within cloud delivery engagements.

• Ensure environment readiness across development, test, and production.

• Identify and manage delivery risks, escalating as needed and driving mitigation plans.

Delivery Execution & Collaboration

• Partner with client and internal stakeholders to align on scope, priorities, and success criteria.

• Execute delivery plans while balancing immediate client needs with long ‑ term platform health.

• Collaborate closely with cross ‑ functional teams to ensure smooth delivery and issue resolution.

Issue Resolution & Operational Excellence

• Drive resolution of high ‑ severity issues by coordinating with engineering, product, support, and cloud operations teams.

• Ensure timely diagnosis, recovery, and clear communication during incidents.

• Use monitoring and diagnostic tools (e.g., PDC) to identify recurring issues and support reliability improvements.

Process, Quality & Continuous Improvement

• Apply established best practices, patterns, and standards for cloud delivery engagements.

• Contribute to improvements in delivery processes, tooling, and engagement models.

• Capture client feedback and share insights with Product and Engineering.

• Mentor and support Cloud Delivery Specialists, helping build technical depth and delivery consistency.

Who You Are:

You are an experienced cloud delivery professional with strong technical skills and a client ‑ centric mindset. You communicate clearly, operate effectively in complex environments, and take ownership of outcomes. You bring sound judgment, collaborative instincts, and a commitment to quality delivery and client success.

What You've Accomplished:

Required Experience and Qualifications:

• Bachelor’s degree in Computer Science or equivalent practical experience.

• 8+ years of relevant industry experience, including experience in cloud delivery, technical consulting, or implementation roles.

• Strong Pega platform knowledge is a huge plus with ideally a CLSA, or a CSSA

• Demonstrated experience delivering complex client engagements.

• Comfort working directly with client technical leaders and project stakeholders.

Core Capabilities:

• Strong problem ‑ solving skills and ability to operate under pressure.

• Clear written and verbal communication skills.

• Effective collaboration, facilitation, and stakeholder management abilities.

• Ability to quickly learn and apply new cloud capabilities and technologies.

• High standards for quality, accountability, and client experience.

Preferred Technical Expertise

• Cloud platforms: AWS, Azure, PCF, GCP.

• Application servers: WebSphere, WebLogic, Tomcat, JBoss.

• Databases: Oracle, Postgres, MSSQL, DB2/UDB.

• Languages & technologies: Java/J2EE, JavaScript, SQL, CSS/HTML.

• Integration: SOAP, MQ, JMS.

Pega Offers You:

• Gartner Analyst acclaimed technology leadership across our categories of products

• Continuous learning and development opportunities

• An innovative, inclusive, agile, flexible, and fun work environment

• Competitive global benefits program inclusive of pay + bonus incentive, employee equity in the company#LI-KH2

Additional Information

Base salary range for this role is 122,900 - 187,200 USD annually. This role may also be eligible for annual bonus OR commission, as well as benefits and other incentives.

The final compensation will be determined during the offer process based on the candidate's education, experience, skills, and qualifications, as well as market conditions and may vary from the posted range. We will share an information on benefits, bonus/commission, and other pay components for this role at the relevant recruitment stage.

Job ID: 23996

AI in Action – Responsible Use of AI in Recruitment

Pega embraces the responsible use of artificial intelligence (AI) to improve efficiency, consistency, and fairness across our business. We encourage thoughtful and ethical adoption of AI technologies that support people—not replace them. We may use AI‑enabled tools in our recruitment process. These tools are designed to assist us by providing insights and operational support.

All hiring decisions are made based on human review and judgment. You may have the right to request human review, provide additional information, or raise questions about how such tools are used.

Culture

At Pegasystems, we foster an environment where people feel valued and empowered to contribute their best. With global clients across industries and regions, we know our success depends on the unique perspectives, experiences, and talents of our people. Ours is a workplace where everyone can grow, collaborate, and deliver meaningful outcomes.

We encourage candidates from all backgrounds and experiences and focus on the core competencies and mindset needed to thrive in a role.

As an Equal Opportunity employer, Pegasystems will not discriminate in its employment practices due to an applicant's race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran or disability status, or any other category protected by law.

This same mindset shapes how we work, encouraging curiosity, continuous learning, and smarter ways of working with AI. At Pegasystems, we believe the best ideas come from curious people who embrace change, learn continuously, and use AI to work smarter and move faster. Guided by our values, we bring a growth mindset to every challenge and create lasting impact together.

Export Compliance

For positions requiring access to technical data subject to export control regulations such as this, Pegasystems may need to obtain export license approval from the U.S. Government and EU Authorities for certain individuals.

Accommodations

If you require reasonable accommodations under the Americans with Disabilities Act (US only) or comparable regional regulations in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process,or contact (US only) 1-888-PEGA-NOW and/or 225 Wyman Street Waltham, MA 02451 ATTN: Benefits.

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It is Pega's policy to engage, recruit, hire, promote, train, discipline, and compensate in all job classifications, without regard to race, color, sex, religion, national origin, age, disability, sexual orientation, gender identity, veteran status, or any other category protected by law.

https://www.pega.com/about/careers/equal-employment-opportunity