Program Analyst 2

Program Analyst 2

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Program Analyst 2

Salary

$60,538.00 - $92,010.00 Annually

Location

Dauphin County, PA

Job Type

Civil Service Permanent Full-Time

Job Number

CS-2026-57648-08060

Department

Department of Transportation

Division

TR Bur Strtgc Bus Op

Opening Date

09/01/2026

Closing Date

9/14/2026 11:59 PM Eastern

Job Code

08060

Position Number

50505101

Union

Non Union

Bargaining Unit

A3

Pay Group

ST07

Bureau / Division Code

00083900

Bureau / Division

Bureau of Strategic Business Operations

Worksite Address

400 North Street

City

Harrisburg, Pennsylvania

Zip Code

17120

Contact Email

[email protected]

• Description

• Benefits

• Questions

THE POSITION

Would you enjoy a career which allows you to turn complex information into clear insights that help improve programs across Pennsylvania? As a Program Analyst 2 with the Pennsylvania Department of Transportation (PennDOT), you will play a key role in enhancing program operations. This position is perfect for individuals who enjoy analysis, planning, and collaborating with others. You will help evaluate surveys, develop tools, and recommend improvements that support agency success. Apply today to help ensure programs run efficiently and meet important goals!

DESCRIPTION OF WORK

This role supports program evaluation, survey management, and data analysis to help improve PennDOT operations and support strategic goals. As a Program Analyst 2, you will perform the following duties:

• Survey Coordination: Manage survey schedules, maintain documentation, and support users with design and development

• Data Review: Analyze survey results using statistical methods and prepare reports, charts, and written summaries

• Program Assessment: Evaluate agency programs to measure effectiveness and identify improvement opportunities

• Technical Development: Create Excel workbooks and PowerBI dashboards that help staff review and understand key data

• Research Support: Collect information, perform analysis, and assist with recommendations for program and project improvements

• Reporting Preparation: Develop presentations and written documents for agency staff, leadership, and external stakeholders

Interested in learning more? Additional details regarding this position can be found in the position description (https://careers.employment.pa.gov/pd/PD\_NEOGOV.asp?p=50505101) .

Work Schedule and Additional Information:

• Full-time employment

• Work hours are 8:00 AM to 4:30 PM, Monday - Friday, with a 60-minute lunch.

• Telework: You may have the opportunity to work from home (telework) part-time. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg. The ability to telework is subject to change at any time. Additional details may be provided during the interview.

• Salary: In some cases, the starting salary may be non-negotiable.

• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY

QUALIFICATIONS

Minimum Experience and Training Requirements:

• One year as a Program Analyst 1 ( Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration) ;or

• Two years of analytical experience, one of which includes professional experience in program evaluation and the development of program recommendations, and a bachelor's degree;or

• An equivalent combination of experience and training.

Other Requirements:

• You must meet the PA residency requirement (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) . For more information on ways to meet PA residency requirements, follow the link (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) and click on Residency Guidelines.

• You must be able to perform essential job functions.

How to Apply:

• Resumes, cover letters, and similar documents willnot be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).

• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.

• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.

• Failure to comply with the above application requirements may eliminate you from consideration for this position.

• All application materials and interview responses must reflect the applicant’s own experience, qualifications, and work. Applicants may use generative AI tools for preparation purposes only. Use of AI to misrepresent or falsify information, or to assist during interviews, is not permitted. Review the Guidance for Generative AI Tools & Job Seekers (https://www.pa.gov/agencies/hrmoa/resources/generative-ai-hiring-guidance) for additional information.

Veterans:

• Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

EXAMINATION INFORMATION

• Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).

• Your score is based on the detailed information you provide on your application and in response to the supplemental questions.

• Your score is valid for this specific posting only.

• You must provide complete and accurate information or:

• your score may be lower than deserved.

• you may be disqualified.

• You may only apply/testoncefor this posting.

• Your results will be provided via email.

Learn more about our Total Rewards by watching this shortvideo (https://www.youtube.com/embed/HtcSRnndflc?rel=0) !

See the total value of your benefits package by exploring ourbenefits calculator.

Health & Wellness

We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.*

Compensation & Financial Planning

We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options.

Work/Life Balance

We know there’s more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.*

Values and Culture

We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving.

Employee Perks

Sometimes, it is the little “extras” that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships.

For more information on all of these Total Rewards benefits, please visitwww.employment.pa.gov and click on the benefits box.

*Eligibility rules apply.

01

Have you been employed by the Commonwealth of Pennsylvania as a Program Analyst 1 for one or more years full-time?

• Yes

• No

02

If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experiencemustalso be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.

03

How many years of full-time analytical experience, one year of which included professional experience in program evaluation and the development of program recommendations, do you possess? (Program evaluation is defined as interpreting and assessing the mission, goals, and objectives of a program area, the eligibility criteria for participants, and the required outcomes. Development of program recommendations is defined as utilizing the results of internal/external qualitative or quantitative research and analysis in order to provide suggestions on how to effectively proceed with the goals and objectives of a program.)

• 2 years or more

• 1 but less than 2 years

• Less than 1 year

• None

04

If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.

05

How much graduate coursework have you completed in Qualitative, Quantitative, and Evaluative Research Methodologies; Program Evaluation and Measurement; Marketing Research; Financial Planning; Project Management; or Policy Analysis? If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted.

If your education was acquired outside of the United States, you must upload a copy of your foreign credential evaluation report. We can only accept foreign credential evaluations from organizations that are members of the National Association of Credential Services (NACES). A list of current NACES members can be found by visitingwww.naces.organd clicking the Evaluation Services Link.

You must attach your documentation prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a document to the application after it has been submitted.

• 30 credits or more

• Less than 30 credits

• None

06

You must complete the supplemental questions below. These supplemental questions are the exam and will be scored. They are designed to give you the opportunity to relate your experience and training background to the major activities (Work Behaviors) performed in this position. Failure to provide complete and accurate information may delay the processing of your application, or result in a lower-than-deserved score or disqualification. Youmustcomplete the applicationandanswer the supplemental questions. Resumes, cover letters, and similar documents will not be reviewed for the purposes of determining your eligibility for the position or to determine your score.

All information you provide on your application and supplemental questions is subject to verification. Any misrepresentation, falsification or omission of material facts is subject to penalty. If requested, you must provide documentation, including names, addresses, and telephone numbers of individuals who can verify the validity of the information you provide in the application and supplemental questions.

Read each work behavior carefully. Determine and select which "Level of Performance" most closely represents your highest level of experience/training. List the employer(s)/training source(s) from your Work or Education sections of the application where you gained this experience/training.The "Level of Performance" you choose for each work behavior must be clearly supported within the description of the experience and training information entered in your application or your score may be lowered.In order to receive credit for experience, you must have worked in a job for at least six months in which the experience claimed was a major function.

If you have read and understand these instructions, please click on the "Yes" button and proceed to the exam questions.

If you have general questions regarding the application and hiring process, please refer to ourFAQ page (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) .

• Yes

07

WORK BEHAVIOR 1 – ANALYZING INFORMATION

Performs program, operational, fiscal, and policy analyses of an organization's program areas for the purpose of developing solutions and recommendations for program changes. Determines whether programs achieve objectives and operate effectively; and analyzes programmatic effects and implications of prior policy decisions or proposed policy changes and other special studies. Analyzes and evaluates agency programs or projects to determine the extent to which the goals and objectives are being met and to determine the impact of changes.

Levels of Performance

Select the Level of Performance that best describes your claim.

• A. I have experience determining if program areas are achieving objectives and operating effectively. I was responsible for analyzing results and making recommendations for improvements.

• B. I have experience determining if program areas are achieving objectives and operating effectively. I was responsible for analyzing results; however, someone else was responsible for making recommendations for improvements based on my analysis.

• C. I have successfully completed college-level coursework related to data analysis, quantitative and/or qualitative business analysis, or business and/or program planning methods.

• D. I have NO experience or coursework related to this work behavior.

08

In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

• The name(s) of the employer(s) where you gained this experience.

• Your experience determining if program areas are achieving objectives and operating effectively.

• Your experience analyzing results.

• Your experience making recommendations.

09

If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

• College/University

• Course Title

• Credits/Clock Hours

10

WORK BEHAVIOR 2 – RESEARCH

Researches and analyzes pertinent program related data and information such as legislation, policies, procedures, staffing, operations, program measures, contracts, target populations, and program impacts to construct charts, graphs, and reports to be used in program, fiscal, and policy analysis.

Levels of Performance

Select the Level of Performance that best describes your claim.

• A. I have experience researching databases, records, and files for various projects and reports. When given a topic, I was responsible for compiling all available documents from a variety of data sources.

• B. I have experience retrieving specifically requested records and files from a single records location.

• C. I have successfully completed college-level coursework related to research methods, research design and analysis, statistics, or data collection.

• D. I have NO experience or coursework related to this work behavior.

11

In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

• The name(s) of the employer(s) where you gained this experience.

• Your experience researching databases, records, and files.

• Your specific responsibilities.

12

If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

• College/University

• Course Title

• Credits/Clock Hours

13

WORK BEHAVIOR 3 – TECHNICAL AND CONSULTATIVE SERVICES

Provides technical assistance and consultative services to agency program managers and staff on the development, implementation, and administration of internal and public surveys used to measure program outcomes and effectiveness. Consults with program managers to identify relevant areas for research or study using survey tools. Advises program managers and staff on survey data analysis and reporting techniques best suited to measuring program outcomes. and recommending program changes. Performs survey data analysis and reporting functions when needed. Assesses and defines program-level needs and problems related to survey suitability for program analysis and recommends possible solutions.

Levels of Performance

Select the Level of Performance that best describes your claim.

• A. I have experience providing technical assistance and consultative services to identify survey objectives, design and conduct surveys, or resolve survey problems or concerns. I was responsible for assessing program-level needs related to survey suitability and recommending possible solutions.

• B. I have experience providing technical assistance and consultative services. I consulted with program areas in order to identify survey objectives, design and conduct surveys, or resolve survey problems or concerns. Someone else was responsible for assessing program-level needs related to survey suitability and recommending possible solutions.

• C. I have experience providing technical assistance and consultative services NOT related to surveys in order to identify needs or areas for improvement. I answered questions and recommended possible solutions to problems or concerns.

• D. I have successfully completed college-level coursework related to survey design or survey methods.

• E. I have NO experience or coursework related to this work behavior.

14

In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

• The name(s) of the employer(s) where you gained this experience.

• Your experience consulting with program areas in order to identify survey objectives, design and conduct surveys, or resolve survey problems or concerns.

• your experience answering questions.

• Your experience recommending possible solutions..

15

If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

• College/University

• Course Title

• Credits/Clock Hours

16

WORK BEHAVIOR 4 – COMMUNICATION

Prepares and presents information, studies, and reports orally and in writing on program or project evaluations, development, and analysis to provide policy and decision makers with information to be used in planning, implementing, monitoring, and resource allocation. This may include preparing narrative reports, tables, graphs, and charts.

Levels of Performance

Select the Level of Performance that best describes your claim.

• A. I have developed AND presented materials regarding program or project evaluations, development, or analysis

• B. I have developed OR presented materials regarding program or project evaluations, development, or analysis.

• C. I have developed OR presented materials NOT related to program or project evaluations, development, or analysis.

• D. I have successfully completed college-level coursework related to business writing, technical writing, English composition, journalism, or speech.

• E. I have NO experience or coursework related to this work behavior.

17

In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

• The name(s) of the employer(s) where you gained this experience.

• The type(s) of materials you developed and/or presented.

• Your level of responsibility.

18

If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

• College/University

• Course Title

• Credits/Clock Hours

19

WORK BEHAVIOR 5 – MANAGING AND ANALYZING DATA

Utilizes computer software such as Microsoft Excel and Microsoft PowerBI to analyze data collected from a variety of sources. s charts and graphs for use in reports and presentations supporting project evaluations, development, and analysis in order to provide policy and program decision makers with information to be used in planning, implementing, monitoring, and resource allocation.

Levels of Performance

Select the Level of Performance that best describes your claim.

• A. I have experience performing data analysis AND presenting data in reports. I was responsible for all aspects of gathering and managing data, choosing data analysis methods, carrying out data analysis AND developing charts and graphs for reports based on the data I gathered.

• B. I have experience performing data analysis. I was responsible for all aspects of gathering and managing data, choosing data analysis methods, or carrying out data analysis.

• C. I have experience developing charts and graphs based on data SOMEONE ELSE gathered.

• D. I have successfully completed college-level coursework related to data gathering, management, analysis, and reporting using computer software.

• E. I have NO experience or coursework related to this work behavior.

20

In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

• The name(s) of the employer(s) where you gained this experience.

• Your experience performing data analysis - list your specific duties.

• Your experience developing charts and graphs using data gathered - specify if you or someone else gathered the data.

21

If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

• College/University

• Course Title

• Credits/Clock Hours

Required Question

Employer

Commonwealth of Pennsylvania

Address

613 North Street

Harrisburg, Pennsylvania, 17120

Website

http://www.employment.pa.gov