Senior Account Manager - Card Design

Senior Account Manager - Card Design

New York, NY, United States(Hybrid)

Job Description

The Global Advertising and Brand Management (GABM) team is responsible for creating marketplace demand and driving commerce for American Express products and services through differentiated and innovative branding, marketing, and experiences. We have an ambitious goal: to be the most admired brand in the Fortune 500 and we aim to deliver on that by doing work that is both creative and effective. The OnBrand team sits within GABM. We are American Express’ in-house creative agency. Our ambition is to develop forward-thinking ideas and work across channels, end-to-end experiences in digital and beyond while building inspiring brand creative and assets to drive consideration for target audiences. We are seeking a Senior Account Manager, Card

Design, OnBrand.

The Senior Account Manager, Card Design, OnBrand will report to the Account Director and lead the Card Design portfolio and process end-to-end from intake through strategic alignment, design concepting and evaluation, production, launch, and post-launch. As a Senior Account Manager, Card Design, you will be responsible for overseeing the pipeline, managing relationships with product leaders within the US & globally, and translating business needs through Card Design in support of the growing and evolving American Express product line strategy.

To be successful in this role, the candidate must have a background in brand management and/or product-led creative, excellent communication skills, and a passion for the intersection of product strategy, brand and design. They must be a natural collaborator, self-starter, and have experience leading teams through complex projects.

Responsibilities

Relationship Management:

• Leverage strong interpersonal skills as the primary point of contact for Product Managers to foster deep relationships, build trust, and manage the day-to-day requests

• Cultivate new and existing relationships to drive business where relevant

• Understand a broad and diversified set of product objectives, goals, and target audiences

Product & Design Strategy:

• Collaborate with Brand Design to develop clear, actionable briefs that translate product vision and strategy into Card Design, considering business needs, design principles, and the external perspective

• Conduct market research, competitive analysis, and audience insights to inform design strategy

• Identify key performance indicators (KPIs) and establish measurement frameworks to evaluate success.

Team Collaboration:

• Collaborate with internal and external teams including strategy, creative, project management, production & card issuance to ensure the seamless execution of physical and digital card design through launch

• Provide guidance and support to direct report(s) and project management to ensure deliverables are met and projects are executed successfully.

• Foster a positive and collaborative work environment, promoting knowledge sharing and professional development.

Industry Expertise:

• Stay up to date with the latest design trends, financial services products, technologies, and best practices.

• Share industry insights and thought leadership with clients and internal teams, advising on emerging opportunities and strategies, and future proofing the Card Design strategy

Qualifications

• 7+ years in brand management or account management at a leading creative, design, or strategy agency

• Demonstrated experience managing relationships and fostering long-term partnerships

• Proven track record developing strategies and briefs that led to best-in-class creative work

• Analytical mindset with the ability to interpret data, draw insights, and make data-driven decisions

• Ability to confidently evaluate brand/design work and provide clear perspectives rooted in insights and business needs

• Strong understanding of product identity’s role in go-to-market planning

• Excellent interpersonal and communication skills with strong ability to translate strategies into presentations for senior leadership

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

At American Express, our culture is built on a 175-year history of innovation, shared values (https://www.americanexpress.com/en-us/company/who-we-are/) and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries

• Bonus incentives

• 6% Company Match on retirement savings plan

• Free financial coaching and financial well-being support

• Comprehensive medical, dental, vision, life insurance, and disability benefits

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site (https://www.americanexpress.com/en-us/colleagues/benefits) .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

Job Info

• Job Identification 26014503

• Job Category Sales/Relationship Management

• Posting Date 10/02/2026, 01:58 PM

• Apply Before 10/17/2026, 03:55 AM

• Job Schedule Full time

• Locations AMEX World Financial Center, New York, NY, 10285, US(Hybrid)

• Salary Range $103750 - $174750 annually + bonus + benefits

• Career Area Marketing

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