Powerapps Power BI Ticketing Systems Analyst
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At a glance
Job overview
The Business Analyst will serve as the primary liaison between the DPH program areas and IT development teams, gathering and documenting requirements, creating specifications, and supporting testing and change management while working remotely four days a week and onsite one day.
Skills & qualifications
Skills
Full job description
Powerapps Power BI Ticketing Systems Analyst
(Jobs in Cayce, SC)
Requirement id 158924
Job title Analyst
Job location in CAYCE, SC
Skills required State Government Experience., Test Scenarios, Powerapps, Power BI Ticketing Systems
Open Date 18-Aug-2026
Close Date
Job type Contract
Duration 12 Months
Compensation DOE
Status requirement ---
Job interview type ---
Email Recruiter:coolsoft
Job Description Analyst: State Government Experience., Test Scenarios, Powerapps, Power BI Ticketing Systems
Start date :9/21/2026
End Date :12 Months from projected start date
Submission deadline :August 25th, 2026, 5:00 PM EST.
Client Info : DPH
Note:
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Interview Process: 1 Round of Onsite Interviews
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Work Location: Hybrid - 4 Days Remote and 1 Day Onsite Per Week
-
Candidate location: Candidate must be a CURRENT resident of the Eastern Time Zone AND be willing to relocate to South Carolina prior to the start date at their own expense.
Description:
The Business Analyst will serve as the primary liaison between DPH program
areas and the Information Technology development teams. The BA will be
responsible for gathering, analyzing, and documenting business requirements
and converting them into clear, actionable specifications that developers can use to engineer effective technical solutions. This role ensures that business needs are accurately captured, translated, and validated throughout the system development life cycle.
The position requires strong analytical skills, attention to detail, and the ability to communicate complex information clearly to both technical and non-technical stakeholders. The BA must be able to work independently, manage multiple priorities, and support the full life cycle of solution development including requirements gathering, documentation, user acceptance testing, and change management.
Key responsibilities include:
- Elicit and document business requirements through interviews,
workshops, and analysis of existing processes.
- Convert business requirements into clear technical requirements, user
stories, acceptance criteria, and specifications that developers can act
on.
- Create process flows, data mappings, and functional documentation that
reflect current and future-state operations.
- Analyze business processes to identify inefficiencies and recommend
improvements or automation opportunities.
- Collaborate with development teams to ensure requirements are
understood, feasible, and aligned with enterprise architecture and cloud
standards.
- Support user acceptance testing by developing test cases, coordinating
execution, and validating results against requirements.
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Maintain requirements traceability throughout the project lifecycle.
-
Communicate status, issues, and risks to project leadership and
stakeholders.
- Ensure solutions align with DPH policies, security requirements, and
tenant governance practices within the G5 cloud environment.
- Assist with developing documentation, training materials, and guidance
for end users as new systems and features are deployed.
Daily Duties / Responsibilities:
The Systems Business Analyst (BA) candidate will support newly implemented systems within Microsoft Dynamics and other agency information technology platforms. The BA will be responsible for understanding system capabilities, becoming proficient in assigned applications, and providing ongoing support, analysis, testing, problem resolution, reporting,
and system monitoring. The candidate will work collaboratively with Information Technology staff and Program Area System Owners to ensure continuity of operations and effective system usage.
Specific duties and responsibilities will include, but are not limited to:
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Study and learn the capabilities of assigned systems
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Work with Information Technology staff to understand technical functionality and IT Security Standards and practices
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Work with Program Area System Owners to learn their business functions,
processes, and requirements
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Provide system user support
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Assist staff in resolving system-related problems
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Assist with system user account perm
Call502-379-4456 Ext 100for more details. Please provide Requirement id: 158924 while calling.
EOE Protected Veterans/Disability
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