Human Services Quality Assurance (QA) Compliance Manager

Florence, KY, USA

Full-time

Company Description

Who We Are:

At Dungarvin, we are more than a provider of support services—we’re a mission-driven team rooted in respect, response and choice. Since 1976, we’ve been dedicated to meeting people where they are, working alongside them to provide person centered supports that allow people to live independently as possible. You’ll work directly with people in need of assistance, and/or living with intellectual or developmental disabilities, and/or complex medical needs.

With services nationwide, our team is united by a shared commitment to making a real difference—one person, one voice, one choice at a time. We encourage you to embrace this opportunity to impact someone’s life.

What We Offer:

• Compensation: Starting $60,000/year

• Work Schedule: Typically, 8 AM – 5 PM EST, with flexibility as needed to meet deadlines or support initiatives across U.S. time zones. Some travel is required, for intermittent and extended overnight trips.

• 401 K plan with up to 3% employer match after one year of service.

• Pet Insurance: Coverage options available.

• Time Away: PTO that increases with tenure, PTO donation options.

• Insurance & Health: Medical, dental, vision (domestic partners eligible for dental), pet insurance, long-term disability & life insurance at no cost, plus supplemental insurance options, FSA, and HSA

• Employee Perks: National Brand Discounts, Employee Referral Program.

• Employee Assistance Program and access to Tapcheck (get 50% of your pay before payday)

• Job Mobility: Opportunities within Dungarvin’s 17 states of service

• Mileage Reimbursement: $0.40 cents per mile

Job Description

What You Get To Do:

The Quality Assurance (QA) Compliance Manager is part of a dynamic team responsible to ensure that services are delivered in accordance with program design, and Dungarvin’s mission of respecting and responding to the choices of individuals with developmental disabilities.

• Lead, coach, mentor the QA staff (3 coordinators)

• Develop, and deliver training and mentoring to Dungarvin employees to ensure maximum adherence to regulations, policies, and procedures

• Assist in quality assessment, intervention and enhancement of services and supports.

• Assure that all services provided are of the highest possible quality

• Be involved in the development, review, and implementation of the plan of improvement, if issues are identified.

• Ensure that operational quality processes are maintained through audit/inspection processes, identifying service issues and barriers, conducting maltreatment investigations, and making recommendations for service improvement to operational leadership.

• Provide data review, reporting and communication.

Qualifications

What Makes You A Great Fit:

• Bachelor’s Degree in a Human Services field

• Two (2) years of experience in a related field

• Two (2) years of supervisory experience

• Must have prior experience working directly with individuals with disabilities

• Prior experience in project management is preferred.

• The qualified person will possess excellent decision-making, time management, research, and interpersonal skills.

• Must have proven communication, and project management skills; must be independent, responsible, mature, and flexible.

• Basic computer skills required.

Additional Information

We believe in supporting not only those we serve but also each other, ensuring a collaborative and supportive work environment for all. Dungarvin is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, protected veteran status, disability, genetic information, national origin, age, gender identity, sexual orientation, or any legally protected status per federal and/or state law.

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