Embedded banking Support Analyst

Job Description

Insight Global is looking for an Embedded Banking Support Analyst to support a rapidly growing FinTech program within a banking environment. This individual will work closely with a cross-functional fintech team responsible for identifying, evaluating, onboarding, and supporting new fintech partners. The analyst will serve as the liaison between the fintech business team and IT, helping evaluate prospective fintech clients from a technology and application support perspective. They will assess whether existing banking infrastructure, systems, and applications can support new partner requirements and help define the operational support model moving forward. Day-to-day responsibilities include supporting banking applications, coordinating technical onboarding activities, documenting support processes, facilitating discussions with stakeholders, tracking project timelines, leading technical workstreams, and helping develop long-term support strategies and playbooks for fintech partners. This person will regularly communicate with business leaders, product teams, and executive stakeholders to ensure successful implementation and ongoing support of fintech initiatives.

Skills and Requirements

• 5+ years of banking industry experience
• 6+ months of FinTech experience
• Experience supporting banking applications in one or more of the following areas:
• Core banking
• Digital banking
• Card/Payments platforms
• Banking CRM platforms
• Strong understanding of banking operations, processes, and customer lifecycle
• Experience supporting and troubleshooting business-critical applications
• Excellent written and verbal communication skills with the ability to interact confidently with executive leadership
• Ability to work cross-functionally with business, technology, and operational teams
• Strong organizational skills and ability to manage multiple priorities
• Experience documenting processes, procedures, and support strategies
• Ability to assess new client requirements and determine whether existing systems and infrastructure can support business needs
• Project management experience
• Experience running meetings and coordinating cross-functional teams
• Ability to own technical workstreams and track deliverables
• Experience building support models, operational playbooks, or service strategies
• IT Service Management (ITSM) experience
• Experience working in fintech onboarding, embedded banking, Banking-as-a-Service (BaaS), or partner integrations

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].