Operations Assistant

Summary

This position is located in Division of Risk Management Supervision, (RMS) and is responsible for in The Atlanta Regional Office, Dallas Regional Office or San Francisco Regional Office and provides operational support to RMS and the Division of Depositor and Consumer Protection (DCP) professional and executive staff. Additional selections may be made from this announcement to fill identical vacancies that arise later.

Duties

Assists with the preparation and processing of various examination, application and enforcement related actions or documents. Creates, maintains, and updates automated records; transmits information to banks; problem solves submission errors; and produces standardized reports. Assists with the coordination of application review, processing, and notifications through research, preparation, and retrieval of related documentation within FDIC and from other state and federal agencies. Becomes familiar with program areas of RMS and DCP to serve as the applications backup. Prepares responses to requests for application related forms, instructions and information available pursuant to regulations and to the Freedom of Information Act within a timely manner. Processes incoming and outgoing correspondence for scanning, indexing, distributing, and mailing by using PII/SI forms and automated systems, while following policy requirements to safeguard the data. Serves as a quality control coordinator for the region's document imaging and distribution system. This duty includes uploading, indexing and maintaining the workflow of documents. Maintains internal office and management controls to ensure maximum efficiency of operations and conformance to pertinent regulations, policy letters, mail distribution, SOPs, etc. Performs timekeeping duties. Receives calls and visitors to the office, determines nature of business, registers guest with building and office security, and answers inquiries regarding information of a non-technical nature based upon own knowledge of the program and organization. Qualifications

Qualifying experience is credited from private and public sectors, including paid and unpaid service (e.g., Peace Corps, AmeriCorps). Volunteer service builds competencies that translate to paid work. You will receive credit for all qualifying experience. See OPM's General Schedule Qualification Standards for details. CG-7: Applicants must complete one year of specialized experience equivalent to the GS/CG-6 level or above in Federal service. Specialized experience is defined as: experience performing four (4) of the following tasks: drafting correspondence, distribution and accountability of mail, tracking activities and project completion, filing records, receiving callers to the office, and using software to prepare written materials. Applicants must have met the qualification requirements within 30 calendar days of the closing date. Interagency Career Transition Assistance Program (ICTAP) eligible applicants must earn 85 or higher on the online assessment to be determined "well qualified." For information, see, FDIC CTAP/ICTAP. Resume Content Required for Qualification Determinations For each position on your resume, include: Employer name; Title; Series and grade (federal jobs only); Start and end dates (month/year); Hours per week; Relevant experience supporting your specialized experience responses. Important: If your resume is missing these details, your application may be marked incomplete, and you might not be considered for this job. Do not copy/paste duties or specialized experience from this announcement into your resume; that will not be considered a demonstration of your qualifications.

Education

There is no substitution of education for experience for this position. How You Will Be Evaluated

You will be evaluated on application materials, questionnaire responses, and required assessments including a USA Hire assessment. Cheating may result in removal from consideration. Below are the competencies you will be assessed on: Accountability Attention to Detail Customer Service Decision Making Flexibility Integrity/Honesty Interpersonal Skills Learning Reading Comprehension Reasoning Self-Management Stress Tolerance Teamwork You do not need to respond separately to these competencies. USA Hire Assessment: The USA Hire Assessments includes a cut score based on the minimum level of required proficiency in these critical general competencies. You must meet or exceed the cut score to be considered. You will not be considered for the position if you score below the cut score or fail to complete the assessment. You may preview the application questionnaire for this vacancy here: https://apply.usastaffing.gov/ViewQuestionnaire/13043633 Benefits

FDIC employees receive the standard Federal benefits and may be eligible for additional FDIC-specific benefits, at minimal cost. Other Information

Refer to these links for more information: Job Applicant Rights and Responsibilities; Selective Service System; Employment Conditions. The pay range includes base pay plus locality. Locality rates vary by duty location from 23.79% to 51.75%. Pay varies by grade level and duty location. See FDIC Benefits & Compensation for locality details. If the candidate pool is insufficient, all candidates who apply by the 08/26/2026 will be considered. Noncompetitive Appointment Authorities: For more information on noncompetitive appointment authority eligibility requirements visit the following websites: Persons with Disabilities-Schedule A Special Hiring Authorities for Veterans Special Hiring Authority for Certain Military Spouses Other Special Appointment AuthoritiesAs a condition of employment for accepting this position, you may be required to serve a 1-year probationary period (or 2-year trial period, if applicable) duringwhich we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period (or trial period) your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. After we select a candidate, we may share the remaining list of qualified candidates with other federal agencies. You can opt-in if you want us to share your name, application material and assessment results for similar jobs with other agencies. There is no guarantee of further consideration, and you can continue to explore and apply to other job announcements. Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments.