Surgery Coordinator Lead

Department:

02409 WFBMG University Group Practice: WFBMC Main - Surgery: Plastic and Reconstruction

Status:

Full time

Benefits Eligible:

Yes

Hours Per Week:

40

Schedule Details/Additional Information:

• Monday-Friday
• 8:00am-5:00pm

Pay Range: $21.85 - $32.80

The Surgery Coordinator Lead is responsible for scheduling and coordinating surgical procedures and associated ancillary services, ensuring that surgical cases are scheduled appropriately based on procedural requirements, physician preferences, facility guidelines, and patient needs. This role also provides daily guidance and training to Patient Service Representative (PSR) staff and serves as a primary resource for patients, providers, and departments involved in the surgical scheduling process. Minimum Qualifications Education

• High School Diploma or GED equivalent

Experience

• Patient Service Representative experience

Licensure/Certification

• Successful completion of WakeOne Point of Service

Essential Functions

• Schedule and coordinate surgical cases, ancillary testing, and related arrangements by recognizing the differences between procedures and individual patient needs.

• Recommend surgery dates and times to physicians to ensure adequate operating room space and procedural time requirements.

• Maintain a thorough understanding of procedural logistics and physician-specific scheduling needs.

• Ensure surgical cases are scheduled in the appropriate location and within established scheduling guidelines and timeframes.

• Prepare necessary patient reports for physicians and the department.

• Maintain knowledge of EPIC, Cadence, OnBase, and Operating Room Case Request systems utilized in the scheduling process.

• Review future physician schedules to maximize operating room utilization and make recommendations accordingly.

• Process and review incoming and outgoing surgery-related documents and forms.

• Provide patients with guidance regarding surgical logistics, insurance requirements, financial arrangements, and pre-operative processes.

• Assist with insurance submissions and obtain pre-certifications from insurance carriers.

• Coordinate patient accommodations and serve as a resource regarding all logistical aspects of the surgical process.

• Work with department management and participate in departmental meetings to improve workflow related to patient care.

• Provide daily guidance to Patient Service Representative staff and serve as a primary contact and liaison for staff and external departments.

• Function as the primary trainer for PSR staff, including attendance at WakeOne and other program training sessions and providing updates and training to staff.

• Ensure accurate daily balancing of monies collected.

• Perform other duties incidental to the work described herein.

Required Skills and Qualifications

• Excellent communication skills

• Medical terminology knowledge

• Knowledge of third-party payor requirements

• Computer and keyboarding skills

• Accurate data entry skills with less than a 3% error rate

• Knowledge of obtaining insurance pre-certifications

• Experience using EPIC, Cadence, OnBase, and Operating Room Case Request systems

• Knowledge of Financial Counseling requirements and contacts

Work Environment

• Medical office/clinic environment

Physical Requirements

• Standing

• Walking

• Sitting

• Bending

• Reaching with arms

• Finger and hand dexterity

• Talking

• Hearing

• Seeing

• Ability to lift, carry, push, and/or pull up to:

• 20 pounds

• 50 pounds

• 100 pounds

Our Commitment to You:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training

• Premium pay such as shift, on call, and more based on a teammate's job

• Incentive pay for select positions

• Opportunity for annual increases based on performance

Benefits and more

• Paid Time Off programs

• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability

• Flexible Spending Accounts for eligible health care and dependent care expenses

• Family benefits such as adoption assistance and paid parental leave

• Defined contribution retirement plans with employer match and other financial wellness programs

• Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.

About Advocate Health

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.