Customer Account Specialist

Description

We are looking for a customer-focused Customer Account Specialist to support order management and client communication for in the greater Vancouver area. In this role, you will serve as a key point of contact for customers while coordinating with cross-functional teams to keep orders moving efficiently from quote through delivery. The ideal candidate brings strong follow-through, clear communication, and the ability to manage changing priorities in a fast-paced service environment.

Responsibilities:

• Guide customer orders through the full fulfillment process, ensuring each stage is handled accurately and completed on schedule.

• Prepare and update quotes, enter orders, maintain product setup details, and document customer interactions and status changes in company records.

• Communicate proactively with assigned accounts to answer questions, resolve concerns, and provide meaningful updates on order progress.

• Partner with teams across manufacturing, quality, purchasing, engineering, and finance to remove delays and support timely delivery commitments.

• Build strong working knowledge of product lines and internal processes so you can provide customers with reliable information and recommendations.

• Review order activity and demand patterns to help anticipate customer needs and support inventory, purchasing, or production planning.

• Monitor open items, changing deadlines, and recovery dates while adjusting priorities to keep service levels high.

• Identify recurring customer issues, market signals, and account trends, then share insights that may improve service quality or support business growth.

• Contribute ideas and practical improvements that strengthen team efficiency, consistency, and overall customer experience.

• Take on additional related tasks as needed to support account service and fulfillment operations.

Requirements • Experience in customer success, account coordination, customer service, or order fulfillment within a business-to-business environment.

• Ability to manage multiple customer requests and order activities while maintaining accuracy and strong attention to detail.

• Strong written and verbal communication skills with the ability to collaborate effectively across internal departments and external accounts.

• Background in account management, sales support, or fulfillment tracking, with confidence in handling follow-up and issue resolution.

• Analytical ability to review order history, demand activity, and service trends for reporting or planning purposes.

• Proficiency with business systems used for order entry, activity tracking, and correspondence documentation.

• Strong organizational skills and the ability to adapt quickly when priorities shift.

• Detail-oriented, customer-first approach with a proactive mindset and commitment to responsive service. TalentMatch®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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