Olive Jobs
Curbell Inc. logo

Support Analyst

Curbell Inc.

Orchard Park, NYOther$18.66–27.98/hrTracked 3 days agoSeen in employer's feed 3 days ago
Evaluate my fit

Most applications go out cold — see where you stand first. No sign-up to start.

Don't just apply. Show up ready.

Olive works from this exact posting — no sign-up to start.

Evaluate your fitSee where you stand — strengths, gaps, and what to fix first.Get started →Tailor your résuméRewritten against this posting, with a diff of every change.Get started →Practice the interviewA voice mock interview built from this job description.Get started →

At a glance

Compensation
$18.66–27.98/hr
Location
Orchard Park, NY
Schedule
Other
Work Authorization
Not specified

Job overview

The Support Analyst provides timely technical support to Curbell employees across multiple sites, handling end‑user computing, enterprise applications, and secure system access, while managing tickets, deploying devices, administering user accounts, maintaining documentation, and participating in a rotating on‑call schedule.

Skills & qualifications

RequiredNice to have

Skills

Windows Operating SystemsMicrosoft 365VPNTicketing SystemDevice DeploymentImagingProvisioningAsset Lifecycle Management

Qualifications

Multi‑TaskingSense of Urgency & Work EthicCreativity and InnovationProcess Improvement & Best PracticesSetting Priorities & Time ManagementProblem Solving and Decision‑Making

Full job description

Hourly Range: $18.66 USD to $27.98 USD

Description

Position Summary:This position is responsible for providing timely and effective technical support to Curbell employees across a multi-site environment. This position supports end user computing, enterprise applications, and secure access to company systems. The role participates in a rotating on call schedule to support business operations outside of standard hours.

Essential Functions:

  • End User Support and Issue Resolution: Provide day to day technical support to end users, resolving hardware, software, and access issues. Troubleshoot Windows operating systems, Microsoft 365 applications, and business systems to restore functionality quickly and minimize disruption.

  • Ticket Management and Service Delivery: Document, track, and manage support requests through the ticketing system. Ensure timely resolution, clear communication, and adherence to service level expectations.

  • Device Deployment and Lifecycle Management: Configure, deploy, and maintain end user devices including desktops, laptops, and peripherals. Support imaging, provisioning, and asset lifecycle processes in alignment with company standards.

  • User Administration and Access Support: Support user account management including provisioning, access changes, and password resets. Assist with secure access to systems including VPN and remote connectivity.

  • Documentation, Process Improvement, and On Call Support: Maintain accurate documentation of processes and solutions. Identify opportunities to improve support processes and user experience. Participate in a rotating after-hours on call schedule to support critical business needs.

  • Performs other duties as assigned.

Core Competencies:

  • Multi-tasking

  • Sense of Urgency & Work Ethic

  • Creativity and Innovation

  • Process Improvement & Best Practices

  • Setting Priorities & Time Management

  • Problem Solving and Decision-Making

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

You've read the whole posting — now see how you match it.

Evaluate my fit