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ITSM Developer

Piedmont Healthcare

Atlanta, GAFull-timePosted 5 days agoStill listed 4 days ago

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At a glance

Compensation
No compensation found
Location
Atlanta, GA
Schedule
Full-time
Work Authorization
Not specified

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Requirements

Credentials this posting asks for.

ITSM Certified System Administrator (CSA) And Certified Application Developer (CAD)Bachelor's degree

Job overview

At Piedmont Healthcare, you’ll love a shared purpose, be motivated to be your best, and be recognized for your contributions. Piedmont Healthcare leaders are in your corner and invested in your success. Our wellness programs and comprehensive total benefits and rewards will meet your needs for today and help you plan for the future.

Skills & qualifications

RequiredNice to have

Skills

FreshServiceFreshworksITSMITOMITAMJavaScriptGlideScriptITSM APIsService Portal DevelopmentCMDBDiscoveryEvent ManagementService MappingHRSDSecOpsGRCAWSAzure

Qualifications

Bachelor’s Degree in Computer Science or Related FieldFour Years Relevant Work Experience in Lieu of Degree3 Years ITSM Developer ExperienceITSM Certified System Administrator (CSA) and Certified Application Developer (CAD)

Full job description

Overview

At Piedmont Healthcare, you’ll love a shared purpose, be motivated to be your best, and be recognized for your contributions. Piedmont Healthcare leaders are in your corner and invested in your success. Our wellness programs and comprehensive total benefits and rewards will meet your needs for today and help you plan for the future.

FreshService/Freshworks experience strongly preferred

Responsibilities This position is responsible for designing, developing, and implementing ITSM solutions to meet business needs. This includes configuring out-of-the-box features, developing custom applications, and integrating ITSM with third-party systems. The role requires expertise in ITSM, ITOM, ITAM, or other ITSM modules, along with strong scripting and automation skills. This role will be responsible for hands-on development within the ITSM platform including but not limited to client scripts, business rules, ui actions, ui policies, data policies, workflow, flow designer, integration hub spokes, script includes, catalog items, portal widgets, ui pages, event and alert rules. Qualifications

Education

  • Bachelor’s Degree in Computer Science, Information Technology, or a related field. Required or

  • In Lieu of degree four (4) years of relevant work experience will be accepted in addition to the experience requirement. Required

Work Experience

  • 3 years of experience as a ITSM Developer. Required or in lieu of degree a total of seven (7) years of experience Required

  • Proficiency in JavaScript, GlideScript, ITSM APIs. Required

  • Experience with ITSM processes and Service Portal development. Required

  • Experience with CMDB and ITOM (Discovery, Event Management, Service Mapping). Required

  • Experience with HRSD, SecOps, GRC, or cloud platforms (AWS, Azure). Required

Licenses and Certifications

  • ITSM Certified System Administrator (CSA) and Certified Application Developer (CAD). Required

  • Additional certifications such as ITIL Foundation, ITSM Certified Implementation Specialist, or ITSM Certified Application Developer Preferred

Business Unit : Company Name Piedmont Healthcare Corporate

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