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Engineer - Technical Services

Fresenius Medical Care

Mumbai, MH, India · HybridFull-timePosted todayStill listed today

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At a glance

Compensation
No compensation found
Location
Mumbai, MH, IndiaHybrid
Schedule
Full-time
Work Authorization
Not specified

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Job overview

The Engineer – Technical Services will deliver on‑site installation, commissioning, preventive and corrective maintenance, and troubleshooting of medical equipment while ensuring high reliability and minimal downtime. They will provide technical support and training to customers, manage service contracts and revenue, mentor junior engineers, and maintain accurate documentation, inventory, and safety compliance across the assigned territory.

Skills & qualifications

RequiredNice to have

Skills

InstallationCommissioningPreventive MaintenanceCorrective MaintenanceTroubleshootingRepairCustomer TrainingTechnical SupportCRM PlatformsTechnical Management SystemsService ReportingInventory ManagementSafety ComplianceCommunicationMentoring

Full job description

  1. Technical Service Delivery
  • Perform installation, commissioning, preventive maintenance, corrective maintenance, troubleshooting, and repair activities on company equipment at customer sites.
  • Ensure machinery operates efficiently and reliably, minimizing downtime and maximizing customer productivity.
  • Diagnose technical faults and implement effective corrective actions in accordance with company standards.
  • Support timely completion of all assigned service activities while maintaining high-quality service delivery.
  1. Customer Support & Relationship Management
  • Provide professional technical support and guidance to customers regarding equipment operation and maintenance.
  • Conduct user and operator training programs to ensure optimal machine utilization.
  • Build and maintain strong customer relationships through responsive service and effective communication.
  • Manage customer concerns and resolve technical issues promptly to enhance customer satisfaction and loyalty.
  1. Business Development & Commercial Support
  • Collaborate with Sales and Dealer teams by providing technical expertise, application support, and product knowledge.
  • Identify and pursue opportunities for preventive maintenance agreements, service contracts, upgrades, and spare parts sales.
  • Support revenue growth by promoting value-added service offerings and technical solutions.
  • Provide technical feedback and market insights to support business development strategies.
  1. Service Revenue & Financial Management
  • Achieve assigned service revenue targets through the successful negotiation and sale of Service Contracts and spare parts.
  • Prepare service quotations and support commercial discussions with customers when required.
  • Ensure accurate billing and invoicing for completed service activities.
  • Monitor and support accounts receivable collection efforts related to routine service operations.
  1. Preventive Maintenance & Installation Planning
  • Support the Area Technical Manager in maintaining an effective Preventive Maintenance (PM) schedule and installation plan.
  • Ensure preventive maintenance activities are completed on time and in accordance with service standards.
  • Coordinate resources and customer schedules to optimize service efficiency and machine uptime.
  • Assist in planning and prioritizing installation projects within the assigned territory.
  1. Technical Leadership & Mentoring
  • Provide technical guidance and escalation support to Junior Field Service Engineers.
  • Mentor junior team members through on-the-job coaching, technical troubleshooting, and best-practice sharing.
  1. Resource Allocation & Cross-Region Support
  • Support other service regions when Dynamic Resource Allocation is required and approved by management.
  • Travel to other territories as needed to assist with installations, breakdown support, major service projects, or workload balancing.
  • Collaborate with regional service teams to ensure consistent service standards across all locations.
  1. Inventory & Asset Management
  • Manage personal inventory of spare parts, tools, and service equipment to ensure operational readiness.
  • Ensure proper tracking, storage, and accountability of company assets.
  • Report inventory usage and requirements accurately and in a timely manner.
  1. Training & Professional Development
  • Complete all required technical training programs, certifications, and competency assessments.
  • Continuously enhance technical expertise through self-development and participation in company training initiatives.
  1. Systems, Reporting & Documentation
  • Utilize technical management systems, CRM platforms, and service applications effectively.
  • Ensure accurate and timely entry of service data, customer interactions, equipment records, and parts usage.
  • Prepare and submit detailed Field Service Reports (FSRs) following each service intervention.
  • Maintain complete and accurate documentation in accordance with company policies and quality standards.
  1. Quality, Compliance & Safety
  • Adhere to company quality standards, service procedures, and regulatory requirements.
  • Follow all applicable health, safety, and environmental (HSE) regulations while performing field activities.
  • Ensure safe working practices at customer sites and promote a strong safety culture.
  • Maintain compliance with company policies and customer-specific site requirements.

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