CSO Assistant - Community Resources Retention Specialist (Adult Probation) - Downtown

About The Harris County Community Supervision and Corrections Department (CSCD): The Harris County Community Supervision and Corrections Department (CSCD) is one of the largest probation departments in the United States, supervising more than 70,000 individuals and employing over 600 staff members across 6 locations. We provide a wide range of services including community supervision, outpatient counseling, cognitive-behavioral programming, and residential treatment, designed to strengthen our clients’ abilities and support their long-term success. With a focus on utilizing evidence-based practices, we aim to improve outcomes and reduce recidivism for all clients under supervision.

Position Overview: To support the operations of the Department by providing assistance in the completion of duties that do not require CSO Certification.

Duties and Responsibilities:

• May perform any of the following duties; Greet clients, staff, and community partners in a courteous manner. Monitor and maintain [email protected] mailbox and respond to requests for assistance/services in a professional and timely manner. Monitor Community Resources Division phone bank and relay messages to appropriate personnel promptly. Follow up communication with client/staff to ensure referral forms are completed thoroughly and accurately. Support clients in accessing community resources and post-secondary opportunities. Operates computer systems used to check in clients. Follow up/follow through and enter outcomes in case management systems of clients referred to employers, community organizations and other agencies for additional resources and services. Performs case work which does not require CSO certification. Facilitate communication between clients and the Community Resources Manager and Coordinator. Exercised privileged communication as related to the position and maintains expertise in the operations, functions, and scope of the department. Testifies in Court, when required, as to the procedures followed while performing any assigned duty. Reviews information in Case Management System (CMS). Maintains and updates information into the Program CSS Database Works overtime as required. Performs other related duties as assigned.

• Contributes to and helps create a positive work atmosphere by behaving and communicating in a cooperative and amicable manner with supervisors, coworkers, subordinates, and members of the public.

Other Duties:

• Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Harris County is an Equal Opportunity Employer https://hrrm.harriscountytx.gov/Pages/EqualEmploymentOpportunityPlan.aspx If you need special services or accommodations, please call (713) 274-5445 or email [email protected]

Education and Experience:

• Two (2) years of education at an institution of Higher Learning (Minimum 48 hours semester credit or equivalent at Community College or University).

OR

• Two (2) years of substantive work in the criminal justice industry.
• Must demonstrate experience in application of case management principals

OR

• Six (6) months of employment with a Texas Community Supervision and Corrections Department

Knowledge, Skills, and Abilities:

• Thorough knowledge of current office practices and procedures. Good working knowledge of current computer functions and procedures.

• Must have good oral and written communication skills.

• Must be eligible for access to TCIC system.

Licensure:

• Valid Texas Drivers’ License.

NOTE: Qualifying education, experience, knowledge, and skills must be documented on your job application. You may attach a resume to the application as supporting documentation but ONLY information stated on the application will be used for consideration. "See Resume" will not be accepted for qualifications.

• Bilingual - Spanish

• Experience working in a reentry program or with justice-involved individuals.

• Knowledge of community resources and services available to support justice involved individuals.

Position Type and Typical Hours of Work:

• Regular Full-time

• Hours will be discussed during departmental interview.

Salary:

• $3,602.39 Monthly - $4,008.79 Monthly ($23.13 Hourly)

• Depends on Qualifications

• Based on 26 Pay Periods

Work Environment and Physical Demands:

• While performing the duties of this job, the employee regularly works in an office setting.

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to use hands and fingers to handle, feel or operate objects, tools or controls, and to reach with hands and arms. The employee is frequently required to stand, talk, observe and hear. Able to lift heavy files, up to 25-30 pounds.

Reporting Relationships:• Reports To Position: Supervisor or designated personnel.

Employment is contingent upon passing a background check and drug screen.

Due to a high volume of applications positions may close prior to the advertised closing date or at the discretion of the Hiring Department.