General Manager - CHARLOTTE

Benefits:

• 401(k)

• 401(k) matching

• Bonus based on performance

• Competitive salary

• Dental insurance

• Employee discounts

• Health insurance

• Opportunity for advancement

• Paid time off

• Training & development

• Vision insurance

Hand & Stone Massage and Facial Spa – CHARLOTTE (4310 Sharon Rd, Charlotte, NC 28211) is seeking a high-impact, performance-driven General Manager to lead both the team and the business.

This role is ideal for a people-first, servant leader who can build a strong culture, deliver an exceptional guest experience, and drive sales, revenue, and profitability. You’ll own spa performance while developing a team that consistently delivers results.

Lead the Business

• Spa operations and overall performance

• Sales growth, membership performance, and profitability

• Key metrics, reporting, and P&L ownership

Build the Team

• Recruit, hire, and retain a high-performing team

• Lead, coach, and develop your team with a people-first mindset

• Build a culture of accountability, engagement, and service excellence

• Ensure a World Class Client experience (WCCE) across all touchpoints

Drive the Results

• Increase revenue through memberships, service utilization, and retail performance

• Use reporting and data to identify opportunities and improve results

• Optimize scheduling and staffing to support both service and business needs

• Execute local marketing and community outreach initiatives

What We’re Looking For

• 3–5 years of leadership experience

• Proven success driving sales and team performance

• Strong communication and leadership skills

• A balance of people leadership and business acumen

• Strong experience working with KPIs is required

• P&L experience strongly preferred

• Comfort in a fast-paced environment

• Flexible schedule (nights/weekends/holidays)

What’s in it for You

• Medical, Vision, Dental, Life Insurance

• 401K with 5% company match

• Base salary + performance-based bonuses

• Paid Time Off

• Service & product discounts

• Strong support system and people-first culture

• Growth opportunities within a multi-unit organization

Who We Are FGG Spa, LLC is a growth-focused franchisee of Hand & Stone Massage and Facial Spa, currently operating more than 60 locations across 8 states. The size of our organization allows us to offer benefits that many family-owned businesses cannot—but at our core, we are still a family-owned company. We are in the people business, and our people come first.

We can’t wait to meet you!