Service Center Manager

Company Description

Veolia has acquired Clean Earth. As Clean Earth completes its integration into Veolia, recruiting and hiring for this role is being managed in partnership with the Clean Earth talent acquisition team. Veolia in North America is the top-ranked environmental company in the United States for three consecutive years, and the country’s largest private water operator and technology provider as well as hazardous waste and pollution treatment leader. It offers a full spectrum of water, waste, and energy management services, including water and wastewater treatment, commercial and hazardous waste collection and disposal, energy consulting and resource recovery. Veolia helps commercial, industrial, healthcare, higher education and municipality customers throughout North America. Headquartered in Boston, Veolia has more than 10,000 employees working at more than 350 locations across North America.

Job Description

Under the general guidance of the District Service Manager, the Service Center Manager will lead a team of people

operating in a Service Center III (small centers with 10 or fewer employees) to drive operational strategies that align with

the company’s culture and long-term goals to exceed our customers’ expectations. The Service Center Manager will

provide direct oversight to a service center with minimal warehouse and waste transfer capabilities. They will also be

responsible for driving superior customer satisfaction with adherence to customer SLAs and KPIs, as well as account

retention, at their service center. They will ensure the location meets or exceeds environmental health, safety, and

regulatory compliance, DOT regulations, production, and waste management goals. The Service Center Manager should

have working knowledge of equipment types including box trucks and vans. The Service Center Manager should have an

understanding of logistics, planning, and exceeding customers' expectations.

Primary Responsibilities (Essential Functions): The main duties and responsibilities.

Leadership & Strategy

 Provide support to the service center by coaching and developing supervisors and employees within their service

center through continuous coaching and feedback on performance, and conduct performance appraisals for their

direct reports, ensuring alignment with company goals and regulatory requirements.

Makes recommendations on salary adjustments, promotions, transfers, and dismissals within their service center

in partnership with their District Service Manager and HR Business Partner.

Participate in the recruitment and hiring of service center employees and drivers.

Conducts regular meetings to keep their teams informed of current issues and events, procedural/operational

changes, and new developments in the department and Company.

Accountable to provide on-the-job training and instruction to ensure training compliance.

Provide technical support to field staff and managers, assist in the content development and deployment of

technical training.

As a continual learner, stay updated on regulations and industry developments.

Safety, Security, and Compliance

Promotes Safety and Security initiatives across the entire team at their service center.

Enforces and monitors safety rules and practices to ensure a safe and healthy work environmental for all

employees.

Reports and responds to service center incidents; identifies the cause when accidents or incidents occur, reviews

and amends procedures as necessary and communicates finding to employees and management as needed.

Ensures all employees are knowledgeable about any potential or known hazards and takes all necessary

precautions. Conducts crew Safety Meetings.

Provides and maintains compliance with personal protective equipment for their employees.

Communicates and Trains safety protocols and compliance measures to ensure operational efficiency and

regulatory adherence at their service center.

Customer Experience Management

Supports sales department at their service center in the onboarding of new accounts with responses to inquiries.

Collaborates with commercial to maintain and monitor existing customer relationships within their service center.

Drives superior customer satisfaction through team performance with adherence to customer SLAs and KPIs at

their service center.

Will act with urgency to resolve customer issues to maintain high service level and grow the business at their

service center.

Operational Excellence

Communicates continual improvement of productivity standards and team member safety in all phases of the

operation in accordance with financial goals at their service center.

Route Management

Responsible for route management processes within their service center, ensuring alignment with company goals

and safety and regulatory requirements, including LTL, Bulk/FTL, pre-service, and post-service execution.

Manage route adherence to ensure efficient waste collection and transportation.

Service Center Management

Responsible for service center management processes, ensuring alignment with company goals and regulatory

requirements related to facilities, supply, and asset management.

Assigns work to employees and supervises their activities throughout the shift.

Audits employees’ performance for quality, quantity, safety conformance and utilization of resources to ensure

maximum effectiveness.

Manages staff in cooperation with Human Resources Department including onboarding, career development, and

potential termination of employment.

Keep informed about updates in P&L management regulations and industry standards.

Accountable to ensure 10-day management processes align with company goals and safety and regulatory

requirements while staying updated on changes to 10-day management regulations and industry standards.

Responsible for equipment i.e. box trucks and vans, including day-to-day operation as well as working alongside

fleet maintenance group and procurement for repairs and purchasing.

Performs other related duties and/or project work as required or requested.Work Environment:

Required to wear company-provided personal protective equipment including eye protection, foot protection, hard

hat, Tyvek coveralls, and respirator.

Willingness and ability to travel via automobile, commercial airline and other public transportation as needed 10%

or less of the time.

Willingness and ability to work in a hands-on manner to execute key initiatives and activities.

Must be able to pass a DEA background check when relevant.

Must be willing and able to abide by Clean Earth’s Core Values and Code of Conduct.

Qualifications

Education, Experience and Skills:

Education: (BA or BS degree required

High School Diploma required, B.S. in an environmental-related field preferred, or can demonstrate related

equivalent work experience.

40-hour HAZWOPER training completed and current, or ability to obtain.

Experience: (Required minimum of years of relevant experience.)

3 years experience in related transportation field including experience utilizing transportation management

software systems, Knowledge of DOT regulations and standards, understanding of transportation logistics and

planning, and knowledge of vehicular maintenance and repair.

3 years of proven leadership experience.

Demonstrates knowledge and the ability to stay abreast of applicable regulations and codes as they apply to the

waste industry and those specific to area of responsibility.

Experience in the hazardous waste industry and general knowledge of RCRA and DOT regulations as it relates to

the transportation and processing of waste is preferred.

Skills: (The skills listed are the abilities and knowledge required to perform the job effectively.)

 Ability to work independently using initiative and effective communication to solve challenges.

 Understands DOT Regulations.

 Highly developed verbal and written communication skills including the ability to prepare and deliver presentations

to large groups.

 Ability to lead and work through others, effective delegation skills.

 Highly proficient computer skills and familiarity with software applications.

 Ability to analyze, draw conclusions and develop actionable improvements from complex data.

 Ability to plan and organize, experience in formal project management ideal.

 Proficiency in change management methodologies and practices is a plus.

 Proven ability to interact with customers and manage SLAs and relationships.

 Knowledge of lean management, Six Sigma, or other continuous improvement methodologies is a plus.

Additional Information

Clean Earth offers competitive benefits including health, dental, vision, life, and disability insurance plans starting on the first day of employment; paid time off, wellness benefits, employee discount program, tuition assistance, and a 401k with company matching.

We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, gender identity, or genetics. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

If you have a difficulty applying for any job posted on Enviri Clean Earth’s website because a disability prevents you from using the online system, Clean Earth offers the following alternate application procedure: Call toll free (833) 209-2659 and leave your name, phone number, city and state of residence. Clean Earth will arrange for an alternate method of applying and will consider your application together with all other applications received for the job. This line is dedicated to disability applications only. No other inquiries will receive a response.

Military veterans encouraged to apply