Billing Operations Analyst

Job Duties

Major Duties

Classification: Exempt/Non-Bargaining

Position may be located remote. #LI-Remote

Join a team that offers growth potential, competitive compensation, an excellent benefits package and the opportunity to make a significant impact on the lives of customers and communities. Fidium Fiber is a best-in-class, top 10 U.S. fiber provider that delivers reliable fiber communications solutions to consumers and businesses. We are committed to providing meaningful work in a positive environment while connecting people and enriching how they work and live. At Fidium, our employees make the difference.

This position is responsible for auditing all invoices, correlating data, and resolving the root cause of issues across all business segments. Create daily/monthly/quarterly audits that focus on validating product pricing from Product Workbook, Contracts and/or Tariffs/BDS Service Guide. Accountabilities will include: recovery of $5M in cumulative new Monthly Billings from revenue assurance activities annually and managing cross department initiatives to achieve more accurate retail customer billing, fewer errors and reduction of monthly adjustments in all Billing Systems. Must be able to track and communicate open issues and report monthly progress on all items.

Responsibilities

Essential Duties & Responsibilities:

To perform this position, an individual must have exceptional technical and analytical skills combined with strong customer service and should enjoy solving problems

Identify and resolve billing problems that will recover $5M in new revenues annually.

2nd Tier support for CARE billing issues and escalations. Engage with strategic customers to address billing concerns and ensure the customer's confidence to pay balances.

Effective management over submitted QCs to insure appropriate prioritization, accurate definition of financials/customers, and timely deployment

Technical lead in defining and performing UAT on new products

Coordinate process and generate accurate, auditable bill quality metrics each month in all Billing System

Ensures adherence to all Corporate Billing and Revenue Assurance Policies.

Provides input and implementation requirements on all new product or promotional initiatives as well as the retirement of products and contract implementation

Lead and/or assist in the development and assessment of billing process improvements and automation opportunities.

Work with the Regulatory department to ensure compliance with regulatory requirements

Assist in Billing Dispute Resolution

Track and manage Carrier AR, working with outside contractors to resolve issues

Carrier disputes and collections

Knowledge, Skills & Abilities:

Knowledge of network lay out and interconnects between COs, POPs and COLOs

Exceptions analytic and technical trouble resolution of complex billing issues

The ability to work/lead team projects

Billing Support Systems, with emphasis on revenue enhancement, end user billing processes, including usage processing, rating, billing and formatting of printed invoices PRISM and Kenan experience is beneficial.

Proficient with data query and analytics tools to monitor billing and revenues

Must have SQL and data queries skills, Data360 a plus

Proficient with Microsoft Office, including Word, Excel, PowerPoint

Strong communication skills, excellent judgment, planning and organizational skills

Qualifications

Required Education & Experience:

Bachelor's degree or equivalent work experience

Minimum of 7 years' experience in Revenue Assurance methods and procedures management.

Minimum of 10 years knowledge of Billing Support Systems with emphasis on end user billing processes,

Must have SQL and data queries skills

Benefits Offered

We are proud to offer a comprehensive and competitive benefits package:

401(k) matching

Medical, Rx, Dental and Vision insurance

Disability insurance

Flexible spending account

Health savings account

Life insurance

Tuition reimbursement

Paid vacation and personal days

Paid holidays

Employee Assistance Program

Annual bonus program to eligible employee's based upon organization performance

Salary

Pay range (commensurate with skills and experience): $75,396 - $114,300 Annually

Consolidated Communications Enterprise Services, Inc. is an AA/EEO/Veterans/Disabled Employer.

Minimum Education Required

Bachelor Degree

Minimum Experience Required

7 - 20 years

Shift

First (Day)

Number of Openings

1

Public Transportation Accessible

Yes

Veterans Encouraged to Apply

No

Physical Required

Yes

Drug Test Required

Yes

Compensation

$11.41 / Hourly

Postal Code

55435

Job Type

Full Time

Place of Work

On-site

Requisition ID

8728

Job Benefits

Not specified