IT Help Desk Analyst - Associate

Experience Required

1 - 2 years

Minimum Education Required

Associates Degree

Compensation

$7.25 / hourly

Hours Per Week

40

Number Of Positions

1

Work Schedule and Shift Requirements

First (Day)

Job Description

Summary

Job Description:

Baptist Health is looking for an IT Help Desk Analyst - Associate to join our team! This is a remote work position that requires residency in KY or IN

Under general supervision of the IT Help Desk Manager, provide software, hardware, andnetwork troubleshooting and problem resolution to all BHS entities. Perform question/problemdiagnosis and guiding users through template driven solutions in a helpdesk environment. Clearlycommunicate solutions in a user-friendly, professional manner. Escalates issues to proper secondlevel support teams based on established guidelines and procedures using helpdesk software andtools.

Qualifications:

Associate degreewith one year of job-related experience or two years of direct experience in a technology or healthcare support related role in lieu of degree.

Prior healthcare support or healthcare customer supportposition preferred.

Prior customer serviceexperience preferred.

Experience working in a healthcare setting preferred.

Experience working in a customer service role preferred.

If you would like to be part of a growing family focused on supporting clinical excellence, teamwork and innovation, we urge you to apply now!

Baptist Health is an Equal Employment Opportunity employer.

"EEO Statement: Baptist Health is an Equal Employment Opportunity employer, and seeks to employ individuals without regard to r ace, color, national origin, gender, s exual orientation, gender identity, age, disability, marital status, citizenship status, military status, religious or political beliefs, protected veteran status, employment status or any other protected class identified in any federal, state, or local law. Baptist Health specifically encourages minority, female, disabled, veteran and other candidates from diverse backgrounds to apply and strengthen our team. Please note that Baptist Health is a drug-free workplace and employment with Baptist Health is subject to post offer, pre-employment drug testing.

NOTICE OF NONDISCRIMATION AND ACCESSIBILITY TO SERVICES

Persons with hearing and speech impairments can contact Baptist Health facilities by using the Kentucky Relay Service, a toll-free telecommunication device for the deaf (TDD). For voice to TDD, call 800.648.6057. For TDD to voice, call 800.648.6056."

Job Type

Full time

Benefits Offered

Not specified

Veteran Preference

No

Place of Work

On-site

Requisition ID

R26106057