Olive Jobs
Druva Technologies logo

Service Desk Specialist

Druva Technologies

Pune, Maharashtra, IndiaJobNo compensation foundPosted 2mo agoVerified open 5 days ago
Evaluate my fit

Most applications go out cold — see where you stand first. No sign-up to start.

Don't just apply. Show up ready.

Olive works from this exact posting — no sign-up to start.

Evaluate your fitSee where you stand — strengths, gaps, and what to fix first.Get started →Tailor your résuméRewritten against this posting, with a diff of every change.Get started →Practice the interviewA voice mock interview built from this job description.Get started →

At a glance

Compensation
No compensation found
Location
Pune, Maharashtra, India
Work Authorization
Not specified

Job overview

Druva, a cloud-native SaaS resilience platform, seeks a Service Desk Specialist in Pune to generate product licenses, troubleshoot customer issues, and collaborate with global sales and finance teams. The role involves creating AWS POC instances, participating in process improvements, and delivering superior support within a 24x5 environment, requiring strong communication and multitasking abilities.

Skills & qualifications

RequiredNice to have

Skills

SalesforceMultitasking SkillsFinanceSLASoftware LicensingCustomer SatisfactionStorageAmazon Web ServicesOrder to CashLicensingCustomer Facing RolesPOCTechnical SupportMS OfficeGoogle WorkspaceAWS CloudOrder-to-Cash ProcessRunning Scripts From DatabasesMulti-TaskingPhone EtiquetteWritten and Verbal Communication

Qualifications

Service Desk Experience (2-10 Years)Experience With Software Licensing ProcessExperience With Order-to-Cash ProcessExposure to AWS Cloud/Backup & Storage TechnologiesExperience With Running Scripts From Databases

Full job description

About Druva Druva is the resilience foundation for the AI enterprise, helping organizations secure and recover from connected risk across data, cyber, identity, and AI. The Resilience Cloud is a fully managed, cloud-native SaaS platform that delivers air-gapped and immutable protection across cloud, SaaS, on-premises, endpoint, and edge environments. Powered by Dru MetaGraph, Druva’s graph-powered intelligence layer, the platform connects critical business context so customers can understand risk, respond faster, recover cleanly, and govern data with greater confidence.

Trusted by nearly 7,500 customers, including 75 of the Fortune 500, Druva helps safeguard the critical information and systems businesses depend on in an increasingly connected world.

Visit druva.com and follow us on LinkedIn, X and Facebook.

Desired Skills & Experience:

  • 2- 10 years of Service Desk experience in a customer facing role.

  • Excellent phone etiquette with outstanding written and verbal communication skills.

  • Proficient with MS Office is added advantage.

  • Experience with Software licensing process.

  • Experience with Order-to-Cash process will be an added advantage.

  • Exposure to AWS cloud/backup & storage technologies will be an added advantage.

  • Ability to multi-task efficiently.

  • Ability to adhere to well defined processes.

  • Experience with finding output through running scripts from various databases will

  • be an added advantage.

  • Familiarity with tools like Salesforce & Google Workspace applications will be added

  • Brief roles and responsibilities

  • Generate & deliver appropriate product license to Druva prospects, channels &

  • Troubleshoot & resolve customer issues related to licensing.

  • Liaison with global Sales & Finance teams to resolve customer entitlement issues.

  • Create POC server instances on AWS cloud by following documented processes.

  • Participate in process design & improvement measures.

  • Assist in the retention of support contracts by offering superior customer support

  • Participate in customer experience improvement programs.

  • Responsible for providing Service Desk coverage during assigned hours in a 24 X 5

  • working environment.

  • Identify gaps and suggesting improvements or possible solutions.

  • Working on proactive support queries and should be spontaneous notifying

  • customers within defined SLAs.

Shift Timing:

  • Be flexible to Work in shifts 24X7X365

Job Location:

Druva Office, Pune

You've read the whole posting — now see how you match it.

Evaluate my fit