Team Lead, Training

Telecommuter

Full time

R29057

Workforce Classification:

Telecommuter

Join Our Team: Do Meaningful Work and Improve People’s Lives

Our purpose, to improve customers’ lives by making healthcare work better, is far from ordinary. And so are our employees. Working at Premera means you have the opportunity to drive real change by transforming healthcare.

Premera is committed to being a workplace where people feel empowered to grow, innovate, and lead with purpose. By investing in our employees and fostering a culture of collaboration and continuous development, we’re able to better serve our customers. It’s this commitment that has earned us recognition as one of the best companies to work for. Learn more about our recent awards and recognitions as a greatest workplace. (https://www.premera.com/visitor/careers#awards)

Learn how Premera supports our members, customers and the communities that we serve through our Healthsource blog: https://healthsource.premera.com/ .

Make a lasting impact on how our people learn, grow, and deliver for our customers. As the Training Team Lead , you will guide a talented team of technical trainers while shaping learning strategies that strengthen performance across the organization. This highly visible role offers the opportunity to influence leaders, solve complex workforce development challenges, and build scalable training experiences that help Associates succeed. Along the way, you will expand your own expertise in people leadership, performance consulting, change management, strategic planning, and cross-functional partnership—making this an exciting next step for a leader who is ready to grow while helping others reach their full potential.

What you will do:

• Act as an internal consultant, provide technical advice and consultation to customer groups and stakeholders byadvisingmanagement on project operations and activities.

• Develop mechanism to evaluate training needs of clients toidentifytraining desired;identifyingtarget groups, testing evaluation mechanism with pilot groups todetermineeffectiveness and efficiency; anddeterminingbest method of delivering training.

• Provide day-to-day leadership to the technical training and curriculum development staff.

• Develop methods to routinely assess the effectiveness of the training staff and associated training programs on multiple campuses.

• Develop,identifygapsand negotiate solutions related to the quarterly training delivery schedules for all platforms on multiple campuses.

• Promote staff professional development and career growth.

• Build effective relationships within all levels of the organization.

• Successfullyinterface withmembers of our senior management team.

• Effectively and positively advocate the Workforce Development department's perspective at all times.

• Ensure thattrainingrooms are appropriately equipped.

• Draft annual training budget associated with technical training activities.

• Independently develop and administer performance improvement plans and activities.

• Consult with other departments toassess (non-routine)training needs.

• Promote teamwork at all times.

• Employappropriate levelsof flexibility, customer service, conflict resolution, problem solving, innovation and "big picture" thinking.

• Other duties as assigned.

• As part of this role, you may be assigned internal controls derived from Premera’s internal controls framework. You will be accountable for understanding the controls assigned to you, their impacts on Premera, and to ensure that they areoperatingeffectively.

What you will bring:

• ABachelor'sdegree or four (4) yearsofwork experience(Required).

• Two(2)yearsofexperience with technical training orproceduresdevelopment programs(Required).

• Two(2)yearsofexperience in customer service, contact center or operations(Required).

• PreviousTeam Leader/supervisory experience.

• Experience working in a fast-paced training environment.

• AnAdvanced Degree.

• Professional Certifications (Project Management, Technology, Performance Consulting).

• Experience with Change and Transition Management.

What you will gain:

Enterprise Learning Strategy

Build the ability to connect learning priorities to broader business goals and design scalable approaches that strengthen performance across teams and locations.

Leader-as-Coach Capability

Deepen your skill in recognizing potential, tailoring feedback, and creating development opportunities that help others grow with confidence.

Learning Analytics and Impact Measurement

Strengthen your ability to turn learner feedback, performance trends, and business outcomes into insights that improve programs and demonstrate value.

Executive Influence and Strategic Storytelling

Develop greater confidence translating complex workforce needs into clear recommendations that gain support from senior leaders and partners.

Change Leadership and Organizational Agility — Expand your ability to anticipate the people impact of change, guide teams through transitions, and adapt learning solutions as business needs evolve.

Premera total rewards

Our comprehensive total rewards package provides support, resources, and opportunities to help employees thrive and grow. Our total rewards are more than a collection of perks, they're a reflection of our commitment to your health and well-being. We offer a broad array of rewards including physical, financial, emotional, and community benefits, including:

• Medical, vision, and dental coverage with low employee premiums.

• Voluntary benefit offerings, including pet insurance for paw parents.

• Life and disability insurance.

• Retirement programs, including a 401K employer match and, believe it or not, a pension plan that is vested after 3 years of service.

• Wellness incentives with a wide range of mental well-being resources for you and your dependents, including counseling services, stress management programs, and mindfulness programs, just to name a few.

• Generous paid time off to reenergize.

• Looking for continuing education? We have tuition assistance for both undergraduate and graduate degrees.

• Employee recognition program to celebrate anniversaries, team accomplishments, and more.

For our hybrid employees, our on-campus model provides flexibility to create your own routine with access to on-site resources, networking opportunities, and team engagement.

• Commuter perks make your trip to work less impactful on the environment and your wallet.

• Free convenient on-site parking.

• Subsidized on-campus cafes make lunchtime connections with colleagues fun and affordable.

• Participate in engaging on-site activities such as health and wellness events, coffee connects, disaster preparedness fairs and more.

• Our complementary fitness & well-being center offers both in-person and virtual workouts and nutritional counseling.

• Need a brain break? Challenge someone to a game of shuffleboard or ping pong while on campus.

Equal employment opportunity/affirmative action:

Premera is an equal opportunity/affirmative action employer. Premera seeks to attract and retain the most qualified individuals without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, gender or gender identity, sexual orientation, genetic information or any other protected characteristic under applicable law.

If you need an accommodation to apply online for positions at Premera, please contact Premera Human Resources via email at [email protected] or via phone at 425-918-4785.

Premera is hiring in the following states, with some limitations based on role or city: Alaska, Arizona, Arkansas, California, Colorado, Florida, Georgia, Idaho, Iowa, Kansas, Kentucky, Maine, Michigan, Minnesota, Missouri, Montana, Nevada, New Hampshire, New Mexico, North Carolina, Oklahoma, Oregon, South Carolina, South Dakota, Tennessee, Texas, Utah, Washington, Wisconsin .

The pay for this role will vary based on a range of factors including, but not limited to, a candidate’s geographic location, market conditions, and specific skills and experience.

The salary range for this role is posted below; we generally target up to and around the midpoint of the range.

National Salary Range:

$80,200.00 - $114,200.00

National Plus Salary Range:

$80,200.00 - $130,200.00

*National Plus salary range is used in higher cost of labor markets including Western Washington and Alaska .

We’re happy to discuss compensation further during the interview because we believe that open communication leads to better outcomes for all. We’re committed to creating an environment where all employees are celebrated for their unique skills and contributions.

At Premera, we make healthcare work better. By focusing on improving our customers’ experience purposefully and serving their needs passionately, we make the process easier, less costly, and more positive. Through empathy and advocacy, we change lives.

As the leading health plan in the Pacific Northwest, we provide comprehensive health benefits and services to more than 2 million customers, from individuals to Fortune 100 companies. Our services include innovative programs focused on health management, wellness, prevention, and patient safety. We deliver these programs through health, life, vision, dental, disability, and other related products and services.

Premera Blue Cross is headquartered in Mountlake Terrace, WA, with operations in Spokane and Anchorage. The company has operated in Washington since 1933 and in Alaska since 1952. With more than 80 years of experience in the region, we deliver innovation, choice, and expertise.