Desktop Experience Analyst

Description and Requirements

The Team You Will Join

When you join MetLife’s Global Technology team, you’ll be part of a forward-thinking group dedicated to shaping the future of digital solutions for customers worldwide. You’ll develop, maintain and support technology applications and delivery, leveraging AI, automation, and contemporary ways of working to enhance experiences and drive business outcomes. Your work will simplify complex processes, improve tech resiliency, and ensure high-performing, seamless solutions that power life’s most important moments. In this dynamic environment, you’ll collaborate with talented peers across teams and functions, expanding your skills in impactful ways. Ready to push boundaries and set new industry standards? Join us and help drive the future of technology forward.

The Opportunity

A team to manage desktop experience is essential to exist. This group of Experience experts transcends the service delivery and maintenance functions of a typical IT team. The team’s mission is to proactively improve DEX inside the organization - while driving business value from their experience management technology.

This role involves proactive monitoring of the desktop environment, identifying potential issues, and implementing solutions to enhance the digital experience of employees. We need a strategic thinker with a strong technical background in desktop infrastructure and performance optimization.

Key Responsibilities

• Conduct comprehensive assessments of current desktop performance and identify areas for enhancement.

• Proactively identify and resolve issues that affect desktop performance and reliability.

• Provide technical support and guidance to IT staff and end-users regarding desktop monitoring tools.

• Analyze data collected by monitoring tools to identify trends and areas for improvement.

• Develop and implement strategies for performance improvement, including hardware upgrades, software optimization, and configuration changes.

• Monitor and report on the progress and outcomes of performance improvement initiative

• Provide expert guidance and support to IT staff and end-users on best practices for maintaining optimal desktop performance.

• Stay abreast of industry trends and emerging technologies that can contribute to desktop performance improvements.

Required Qualifications

• Bachelor’s degree in information technology, Computer Science, or related field.
• 3 - 4 years of overall experience in desktop support.
• Strong technical knowledge of desktop hardware, software, Windows OS, and Microsoft Office products.
• Excellent analytical, problem-solving, and project management skills.
• Strong communication and interpersonal skills, with the ability to engage effectively with technical and non-technical stakeholders.

Preferred Qualifications

• Experience with performance monitoring and analysis tools.

Experience with Nexthink, or comparable endpoint experience and monitoring tools such as Lakeside SysTrack, ControlUp, Riverbed Aternity, HP Workforce Experience Platform (WXP), Tanium, Ivanti Neurons, Microsoft Endpoint Analytics, or Workspace ONE Intelligence * Proven track record of successfully managing performance improvement projects.

• Understanding of network infrastructure and its impact on desktop performance.
• Certifications in relevant technologies or project management methodologies.

#LI-WRAPJOB

Location Expectation: This is a hybrid role requiring a minimum of 3 days per week in office.

The expected salary range for this position is 85,000 - 105,000. This role may also be eligible for annual short-term incentive compensation. All incentives and benefits are subject to the applicable plan terms.

Benefits We Offer

Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, paid time off, paid holidays, volunteer time off, tuition assistance and much more! For more information regarding MetLife’s U.S. benefits, please [1] click here.

About MetLife

Recognized on Fortune magazine's list of the "World's Most Admired Companies", Fortune World’s 25 Best Workplaces™, as well as the Fortune 100 Best Companies to Work For®, MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.

As part of our New Frontier strategy, MetLife is building an AI-enabled, people-centered future. We’re looking for people who bring curiosity, adaptability, and a growth mindset as we use AI to enhance how we serve customers, support communities, and evolve the way work gets done. At MetLife, AI is a responsible partner that supports human judgment, creativity, and continuous improvement while helping us build trust, inclusion, and long-term value.

Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we’re inspired to transform the next century in financial services. At MetLife, it’s [2] #AllTogetherPossible. Join us!

MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law ("protected characteristics").

If you need an accommodation due to a disability, please email us at [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.

MetLife maintains a drug-free workplace.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liabilities.

This posting is for a current vacancy and is anticipated to remain open for at least 90 days from the listed posting date. References

Visible links

1. https://www.metlife.com/content/dam/metlifecom/us/noindex/pdf/HR-US-Benefits/US-Benefits-Overview-10-13-2025.pdf
2. https://www.metlifecareers.com/ml/GreatPlaceToWork