VP, Professional Services - United States

Vice President, Professional Services - United States

This role is Remote, United States, with a preference for candidates located on the West Coast or within 50 miles of a Cornerstone office

The mission

Cornerstone Services plays a critical role in helping customers realize value faster, and we are entering an exciting next phase in how we sell, deliver, and scale Services globally.

The Vice President, Professional Services will lead Cornerstone’s global Services organization across Services Sales and Services Delivery . We are looking for a true builder and operator: someone who has successfully scaled a global Services organization, knows what strong operating fundamentals look like, and is energized by the opportunity to build what comes next rather than simply run an established model.

This leader will balance two mandates at once: strengthen the operating foundation required to perform consistently at global scale while transforming Services around faster time-to-value, better customer outcomes, partner scale, and AI-enabled delivery. They will connect regional teams around one global strategy while partnering deeply across Sales, Partners, Product, and the broader Customer Organization to shape the full customer journey.

This is an opportunity to lead a global business through a meaningful inflection point and help define what a modern, AI-enabled Services organization should look like.

What this role owns

1. Operate one global Services organization

Set the global strategy and operating model across Services Sales and Delivery, creating the structure, rhythms, metrics, and accountability required to operate as one business across regions.

Bring together diverse regional perspectives while creating clarity on global priorities, decision rights, performance expectations, and ways of working. Build the fundamentals needed to scale while preserving the local market understanding required to serve customers effectively around the world.

Own Services performance across revenue, margin, utilization, capacity, delivery quality, customer experience, and time-to-value.

2. Accelerate customer value and experience

Make faster time-to-value and stronger customer outcomes central to how Services operates and measures success.

Build a delivery model that is simpler, more predictable, and easier for customers to navigate, reducing unnecessary complexity from sales through implementation and value realization.

Partner closely with Sales, Customer Success, Product, Solutions, Support, and other Customer Organization leaders to improve the end-to-end customer journey, strengthen commitments made during the sales cycle, and resolve the cross-functional barriers that slow customer value.

3. Scale through a global delivery ecosystem

Build the right delivery ecosystem across Cornerstone teams, Global Delivery Centers, and strategic Services partners.

Define where Cornerstone should lead directly, where partners provide the best path to scale, and how teams work together to deliver a consistent customer experience. Strengthen partner readiness, governance, quality, and accountability as partner-led delivery grows.

Bring strong global operating judgment, including experience navigating different regional business environments, workforce models, employment considerations, cultures, and regulatory requirements.

4. Reinvent Services for the AI era

Set a bold, practical vision for how AI changes the Services business, from how work is sold and scoped to how it is delivered, staffed, measured, and monetized.

Move beyond experimentation to demonstrate measurable results from AI through increased consultant leverage, faster implementations, greater consistency, improved customer experience, stronger knowledge reuse, and new Services delivery models.

Advance Cornerstone’s evolution toward Services 2.0 through repeatable services, automation, outcome-oriented delivery, and new approaches to creating customer value.

We are looking for a leader who brings a genuine point of view to this work, experiments thoughtfully, learns quickly, and can be an internal and external thought leader on the future of AI-enabled Services.

5. Build the organization for what comes next

Develop a high-performing global leadership team and rapidly build the capabilities required for the future Services organization.

Create an environment that combines accountability with entrepreneurial energy. Develop talent in areas such as AI-enabled delivery, advisory services, commercial acumen, partner orchestration, outcome-based delivery, and new-product readiness.

Lead significant change with clarity, bringing people with them while maintaining strong customer and business performance.

Key leadership accountabilities

• Lead the global Services business across both Services Sales and Services Delivery.

• Build Services capabilities across both traditional SaaS delivery and AI-native solutions. These may require different delivery motions, talent, methodologies, and operating models, but they must come together as one connected, seamless customer experience from sales and implementation through adoption and value realization.

• Build the operating model, management systems, and global leadership alignment required to scale.

• Drive performance across bookings, revenue, margin, utilization, capacity, delivery quality, customer experience, and time-to-value.

• Create a more integrated customer journey by partnering with Sales, Product, Partners, Customer Success, Support, and Solutions.

• Scale delivery intentionally across internal teams, Global Delivery Centers, and Services partners.

• Define and execute an AI strategy for Services with measurable customer, productivity, and economic impact.

• Build a strong global leadership team and accelerate the capabilities needed for the future.

• Serve as an executive sponsor for strategic customers and a senior leader across the broader Customer Organization.

What success looks like

Within the first 12 months, this leader will have:

• Created stronger global alignment around a clear Services strategy, operating model, performance agenda, and leadership expectations.

• Strengthened core operating fundamentals while maintaining strong customer and business performance through change.

• Demonstrably reduced friction and time-to-value across the customer implementation journey.

• Advanced a scalable global delivery model across Cornerstone teams, partners, and Global Delivery Centers.

• Put AI into production across meaningful Services workflows with measurable improvements in productivity, delivery speed, quality, or customer outcomes.

• Established a clear roadmap for the next generation of Cornerstone Services, including more repeatable, scalable, outcome-oriented, and AI-enabled delivery models.

• Built momentum behind the talent, leadership capabilities, and culture required to scale globally.

What we’re looking for

• A proven builder/operator who has scaled and evolved a meaningful global Professional Services or technology Services organization, not simply inherited and managed a mature operating model.

• Enough scale experience to understand what great global operations require, combined with the hands-on instincts to build processes, capabilities, teams, and operating mechanisms where they do not yet exist.

• Demonstrated leadership across both Services Sales and Services Delivery, with strong commercial and operational fluency.

• Experience leading globally distributed organizations and navigating the practical realities of operating across regions, including different cultures, labor environments, workforce models, and regulatory considerations.

• Deep experience with partner-led delivery and blended models spanning internal teams, strategic partners, and Global Delivery Centers.

• A strong track record of improving customer time-to-value, experience, and measurable outcomes, not simply project economics.

• A genuine AI thought leader with demonstrated examples of using AI to materially change how a Services organization operates or delivers value.

• Strong cross-functional leadership with the ability to shape strategy and drive decisions across Sales, Product, Partners, and customer-facing organizations without relying on organizational authority alone.

• An energizing change leader who can create clarity from ambiguity, challenge established assumptions, make decisions, and build momentum across a complex global organization.

• A strategic thinker who stays close to the work, the customer, and the data and is equally comfortable defining the future state and building the mechanisms required to get there.

Equal Employment Opportunity has been, and will continue to be, a fundamental commitment at Cornerstone OnDemand. All qualified applicants are given consideration regardless of race, color, gender, age, sexual orientation, national origin, marital status, citizenship status, disability, veteran status, or any other protected class as provided in applicable Federal, State, or Local fair employment laws. If you have a disability or special need that requires accommodation, please contact us at [email protected]