Front Desk Manager
Buenos Aires, Ciudad Autónoma de Buenos Aires, ArgentinaFull-timePosted 1w agoStill listed today
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Job overview
Four Seasons Buenos Aires seeks a passionate Front Desk Manager to lead a team in delivering exceptional guest experiences. The role involves training staff, ensuring compliance with standards and procedures, handling guest requests, resolving issues, collaborating with senior managers, overseeing financial processes, and driving upsell sales to meet targets.
Skills & qualifications
Skills
Qualifications
Full job description
About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location: Eurpean elegance with uniquely Argentine twist. Set in the exclusive Recoleta neighbourhood, Four Seasons is a combination of an early-20th-century mansion and a contemporary high-rise, offering the best of modern comfort with European-style glamour. Meet up with colleagues and friends over cocktails at Pony Line and dry-aged steaks at Elena, or enjoy a local tradition – Sunday barbecue – in our secret garden.
¡Four Seasons Buenos Aires tiene una gran oportunidad!
Estamos en la búsqueda de un/a Front Desk Manager apasionado/a por la excelencia en el servicio, con liderazgo inspirador y vocación por crear experiencias memorables para nuestros huéspedes. Si te entusiasma formar parte de una compañía líder en la industria, ¡queremos conocerte!
Responsabilidades:
- Entrenará y monitoreará el cumplimiento de los standards del personal del sector (calidad, servicio y eficiencia).
- Será responsable por el cumplimento de procedimientos internos del departamento.
- Se comprometerá a que todos los requerimientos del huésped se lleven a cabo en tiempo y forma, cumpliendo y superando sus expectativas.
- Será responsable por el seguimiento de glitches, llegando a la más conveniente resolución de cada uno ellos.
- Será capaz de trabajar en estrecha colaboración con los Senior Managers de todas las áreas.
- Se asegurará que se sigan todos los procedimientos financieros y crediticios.
- Será responsable por motivar a su equipo en el programa de Upsells para alcanzar los objetivos de ventas del sector.
Requisitos:
- Estudios terciarios y/o universitarios afines a la industria.
- Experiencia previa mínima de 5 años en posiciones similares.
- Bilingüe en idioma inglés.
- Disponibilidad horaria para trabajar días y horarios rotativos.
Es imprescindible contar con la documentación necesaria para trabajar en el país.
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