Assistant Front Office Manager

Description:

Located on the shores of Lake Washington, Hyatt Regency Lake Washington at Seattle’s Southport, a recent AAA Four Diamond and Best of Housekeeping award winner, perfectly combines the natural beauty of the Pacific Northwest with modern amenities. Enjoy close proximity access to Sea-Tac International Airport, downtown Seattle and Bellevue, Mount Rainier National Park, Gene Coulon Memorial Beach Park, and more. Explore the beauty of the Pacific Northwest, then return to your comfortable room in Renton.

Job Overview:

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing authentic hospitality and meaningful experiences to each and every guest. Hyatt is a place where high expectations aren't just met, they're exceeded. It is a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry.

The Assistant Operations Manager - Front Office is responsible for all duties of the front desk operation which includes: staff training, inter-department communications, and staff scheduling. They should possess strong communication skills and demonstrate leadership abilities. In addition to assisting in the operation of the Front Office operation and guest services personnel, this position will respond quickly to guest requests and/or complaints in a friendly manner and ensure that appropriate action is taken to guarantee guest satisfaction. The Assistant Operations Manager – Front Office will promote an atmosphere that ensures associate satisfaction. As an Operations Manager, they may be responsible for supporting various operational departments outside of front office including but not limited to; food and beverage, housekeeping, spa, bell, guest services and reservations.

Duties Include:

• Responsible for assisting with short and long term planning and the management of the hotel’s Front Office operations

• Maintain guest room inventory

• Coach and counsel employees to reflect Hyatt Service Standards and Procedures

• Perform all tasks of a Front Office Staff as needed to facilitate service

• Ensure all operations and cash handling are done per policies and procedures

• Maintain excellent communication with the housekeeping department

• Assist in overseeing daily hotel spa operations

• Maintain information on prices, rates, specials, packages, programs, etc, while ensuring all staff are trained in all areas

• Analyze, investigate, and resolve guest complaints

• Create expectations, lead people, manage processes, and hold people accountable for the agreed upon activities and time tables

• Insures proper staffing levels for customer service goals

• Coach and counsel employees to reflect Hyatt service standards and procedures

Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether its career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.

Wage Information:

The salary range for this position is $54,600 to $81,900. This position is starting at $60,000. Decisions regarding individual salaries will be based on a number of factors, including experience, qualifications and education.

Qualifications:

• Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds

• Service oriented style with professional presentations skills

• At least 2 years progressive management experience within the Rooms Division of a hotel

• Minimum of one-year previous front office supervisory experience preferred

• Hotel/Hospitality degree an asset

• Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line

• Clear concise written and verbal communication skills in English

• Must be proficient in Microsoft Word and Excel

• Must have excellent organizational, interpersonal and administrative skills

• The ability to work a flexible schedule to include, weekends, overnight (as needed), evenings, and holidays

Benefits & Perks:

As a colleague, we have you covered with awesome benefits and perks! Some of those include:

• Medical, Dental and Vision Insurance after 30 days of employment

• Free Uniforms and Cleaning of your Uniform

• Discounts on dry cleaning services

• Paid Vacation, sick leave and up to 2 float days

• 401(k)

• Paid Family Bonding Time

• Tuition/Wellness Reimbursement after 90 days of employment

• Adoption Assistance

• Free Parking

• Referral Bonuses

• Discounted room nights and Friends and Family discountsat any participating Hyatt location starting on your first day of employment

• Up to 12 complimentary rooms at any participating Hyatt location after 90 days of service

• Free colleague meals during shift

Unlimited growth potential with Hyatt. Ability to relocate for advancement opportunities in the future.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Primary Location: US-WA-Renton

Organization: Hyatt Regency Lake Washington at Seattle%27s Southport

Pay Basis: Hourly

Job Level: Full-time

Job: Front Office

Req ID: REN001554

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.