Sr. Product Manager, Customer Data & Experience Optimization

Job Description

We are seeking a Senior Product Manager to drive customer data, event tracking, and experience optimization initiatives across the organization. This individual will play a key role in improving how customer data is captured, managed, and leveraged to create better digital experiences. This is a highly autonomous role for someone who can identify problems, design solutions, partner with technical teams and vendors, and lead initiatives from discovery through implementation.

Responsibilities:

• Lead customer data and experience optimization initiatives across digital platforms
• Drive discovery, requirements gathering, future-state design, and implementation planning
• Partner with Engineering, Data, Architecture, Security, and third-party vendors to deliver scalable solutions
• Define and optimize customer data flows, event tracking, and integration strategies
• Improve how customer data is collected, organized, and activated to enhance the end-user experience
• Evaluate existing platforms, processes, and technologies to identify improvement opportunities
• Translate business needs into functional requirements, workflows, integrations, and success metrics
• Manage initiatives through delivery, launch, adoption, and measurement

Skills and Requirements

• 8+ years of Product Management, Business Analysis, or business systems analysis experience
• Strong experience with customer data, event tracking, and data-driven decision making
• Experience working with Customer Data Platforms (CDPs) such as Segment or Tealium
• Understanding of customer data architecture and upstream/downstream data flows
• Experience translating customer and business needs into technology solutions
• Proven ability to lead cross-functional initiatives from discovery through implementation
• Strong stakeholder management and communication skills
• Retail or eCommerce experience preferred
• Ability to operate independently in a fast-paced, evolving environment

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].