ATSU - Analyst Network Technologies ( on-site or hybrid)

ATSU - Analyst Network Technologies ( on-site or hybrid)

Hybrid Remote•Kirksville, MO (http://maps.google.com/maps?q=700+-+708+W+Jefferson+St+Kirksville+MO+USA+63501)

Description

A.T. Still University (ATSU) is seeking a full-time, exempt Analyst Network Technologies on the Kirksville, MO campus. This position reports to the Network Engineer. The Analyst Network Technologies will monitor and maintain ATSU network systems; plan and execute ATSU network hardware and software upgrades; keep inventory of hardware, software, and support contracts; provide network-related escalation support to ATSU Service Desk and act as backup support contact for Network Engineer; research and recommend technical solutions to meet ATSU strategic business and academic requirements; collaborate with Network Engineer to build out and expand network capacity as required; work with third-party engineers to troubleshoot and support ATSU network

infrastructures; audit the security of various types of network devices and configurations such as network switches,

routers, and wireless systems; contribute to ITS projects; document network functions using network diagrams and

video; work with the team to increase operational efficiency and reduce costs.

Duties & Responsibilities

• Provision, configure, and maintain routing, switching, DHCP, and RADIUS authentication infrastructure.

• Execute routine firmware upgrades, hardware replacements, and network adds/moves/changes.

• Collaborate with Network Engineers on capacity planning, network design, and core infrastructure expansion.

• Maintain accurate topology diagrams, asset management records, and technical documentation.

• Administer Cisco Webex Calling platforms, managing user provisioning, device updates, and system settings.

• Manage, optimize, and troubleshoot Cisco and Meraki cloud wireless environments across all regions.

• Act as the primary escalation point for all enterprise wireless connectivity and point-to-point link issues.

• Streamline guest network access and monitor wireless density to support evolving campus needs.

• Utilize Monitoring and Prediction tools to plan and optimize wireless network.

• Proactively monitor 300+ network devices across 5 geographical regions using SolarWinds NCM, NetFlow, and multi-terabit packet capture tools.

• Audit network configurations to ensure compliance with security baselines and organizational best practices.

• Track bandwidth and power utilization (UPS/PSU) to proactively resolve capacity constraints.

• Install, rack, stack, and cable core network infrastructure, compute, UPS systems, and Out-of-Band (OOB) solutions.

• Oversee physical security technology, including access control systems, NVRs, and IP cameras.

• Manage cabling contractors and direct third-party vendors.

• Patch network gear and equipment, run cabling if required.

• Perform physical tasks (lifting 50+ lbs, climbing ladders) and participate in a 24/7 emergency response rotation.

• Coordinate with ISPs and vendor support engineers (e.g., Cisco TAC) to resolve outages and complex trouble tickets.

• Audit infrastructure support contracts regularly to prevent coverage gaps and eliminate budget inefficiencies.

• Other duties as assigned

Requirements

Education & Experience

• Bachelor degree in IT related major or equivalent experience with networking technology.

• Cisco technologies CCNA certification required, CCNP Enterprise level knowledge of switching technologies required.

• Knowledge of TCP/IPv4, DHCP, DNS, Ethernet, Subnetting, SSL, 802.11ac/ax, Wireless Security, Cisco Wireless, Cisco Converged Access, Meraki Wireless, RADIUS.

• Knowledge of wireless supplicant troubleshooting, Microsoft operating systems, Mac OS X, iOS, Android, Network Security Concepts.

• Ability to properly diagnose and solve practical problems in the field (in some cases under high pressure).

• Ability to read, analyze and accurately interpret technical literature. Example: Cisco Release Notes and Configuration Guides.

• Ability to clearly communicate and document technical information.

• Ability to determine and describe the flow of data through a network using the first 3 layers of the OSI model.

• Detail oriented.

• Quick to initiate and take responsibility for a task or issue without procrastination.

• The ability to work as a team member.

• Exhibits strong communication skills and communicates easily with personnel inside and outside ATSU.

• Ability to solve problems quickly and thoroughly.

• Capable of organizing numerous project tasks in an optimal and logical manner.

• Lifting, carrying and sometimes working in physically challenging environments. Examples include: Lifting and installing large network switches or carrying and installing heavy (+50lbs) UPS batteries. Climbing a 12ft ladder to install wireless access points on the ceiling.

In demonstrating mutual respect for all members of the ATSU community, ATSU is an Equal Employment Opportunity (EEO). Meeting this mission requires serving together in mutual respect of one another’s functions and each person’s importance as an individual.